Ivy Tech Community College
IT Support Level 2
Indianapolis, IN · Full-time
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About the role
- Provide assistance to the IT System Administrator or IT Network Administrator as assigned by the IT Director.
Responsibilities
- Ability to create and maintain documentation
- equipment and data in the environment for the purpose of support
Requirements
- Must be able to maintain professional relationships with peers and superiors
- Must be dependable
- Must be willing to seek and undertake additional training and/or earn industry standard certifications as needed
- Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly
- Must be willing to work nights and weekends as needed
- Ability to handle multiple competing priorities
Nice to have
- faculty, and students with the operation of classroom IT and instructional equipment.
- IT Network Administrator.
- Conducts all activities with an appreciation and respect for diversity of people, styles, and views.
- This position is shared between the Lawrenceburg and Madison campuses.
- appearance and demeanor at all times.
- Process IT Helpdesk cases/incidents to ensure that they are resolved in a timely manner and within the Service Level
- Agreement (SLA) and that the communication documented within cases/incidents is complete and respectful;
Skills
- Participate in one or more statewide teams as needed.
- Share responsibility of physical and data security for lab equipment and software.
- Help identify network security
- Assist in moving equipment as assigned.
- High School diploma required.
- Associate Degree in IT related field preferred.
- May substitute additional equivalent experience and relevant certifications for the degree.
- Must possess good customer service and organizational skills
- Must possess good written and oral communication skills and be able to provide service over the phone, through email
- Must be proficient with current hardware and software technology
- Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop
- Ability to stay calm in stressful situations
Compensation
- Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Benefits
- Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
- Dental plan with no-cost preventive services and coverage for orthodontia
- Vision plan with low-cost exams and allowances for glasses or contact lenses
- Wellness program with opportunities to earn $250 in Wellness Rewards
- Flexible Spending Accounts for healthcare (limited purpose) and dependent care
- 10% employer retirement contribution, fully vested after two years
- Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
- Short-term and long-term disability benefits
- Tuition assistance for undergraduate, graduate, and doctoral programs
- Generous paid time off, including vacation, sick leave, holidays, and winter recess
- Flexible work arrangements where available
- Paid childbirth recovery leave (8 weeks)
This listing is sourced directly from Ivy Tech Community College's careers page and normalized into a canonical job model.