Crisp Recruit

Client Care Specialist

Macon, GA

Sponsorship not specified$10k-$20kDetected 13 days ago

CRMCommunicationCollaboration

About the role

Do you thrive in roles where proactive communication is key to client satisfaction?
Can you navigate complex client interactions with warmth and professionalism?
Are you ready to impact lives through meaningful client engagement at a respected law firm?

Issue Escalation: Recognize when clients are not progressing through treatment or require additional support, promptly escalating concerns to the appropriate team members to ensure timely intervention and continued case progression.
Documentation: Maintain accurate and timely documentation in the case management system, recording treatment updates, appointment details, client concerns, and next steps while ensuring internal teams have the information needed to coordinate case progression.
Organization & Follow-Through: Able to independently manage recurring client follow-ups, prioritize daily outreach, and consistently maintain communication schedules.
Interpersonal Skills: Capable of building trust and rapport with clients, emphasizing active listening and empathy.
Are you passionate about empathy and client support in the legal field?
Recognize when clients are not progressing through treatment or require additional support, promptly escalating concerns to the appropriate team members to ensure timely intervention and continued case progression.
Maintain accurate and timely documentation in the case management system, recording treatment updates, appointment details, client concerns, and next steps while ensuring internal teams have the information needed to coordinate case progression.
Able to independently manage recurring client follow-ups, prioritize daily outreach, and consistently maintain communication schedules.

Experience Required: At least 2-3 years in a client-facing role with strong organizational and documentation skills.

Excellent verbal and written communication abilities, with a warm and empathetic demeanor.
Interpersonal
Why you should work here:
Impactful Work: Engage in meaningful client interactions that directly influence case progression and client outcomes.
Work-Life Balance: Enjoy a structured work schedule with early office closures on Fridays.

Primary Contact: Serve as the client's primary point of contact throughout medical treatment, building trust through regular communication while ensuring clients feel informed, supported, and cared for.
Technical Proficiency: Comfortable learning and using CRM and case management systems, with experience using Filevine or similar software preferred.

This listing is sourced directly from Crisp Recruit's careers page and normalized into a canonical job model.