Bestow
Engineering Manager (Communications Team)
Remote, US
Sponsorship not specifiedDetected 33 days ago
GoSQLPostgreSQLGCPCloud PlatformsDockerKubernetesCI/CDAPI DevelopmentRESTgRPCOpenAPIProduct ManagementLoad BalancingLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational Skills
About the role
- The Engineering team is responsible for all technology for Bestow and the Bestow Platform.
- We serve employees, consumers, and enterprise customers.
- Our major functional teams are product engineering, infrastructure, IT, data & analytics, and program management.
Responsibilities
- Remain hands-on in the code and actively participate in system design and architecture decisions
- Partner with engineers on complex technical challenges, offering guidance without micromanaging
- Drive large initiatives from conception through delivery
- Own the document generation pipeline including templating, PDF rendering, carrier-and product-specific document configuration, and template lifecycle management
- Lead multi-channel notification delivery across email, SMS, and physical mail, including third-party provider integrations (e.g., Lob, SendGrid, Twilio), delivery status tracking, and webhook handling
- Design delivery failure handling including correct classification of provider errors (e.g., distinguishing user/4xx from system/5xx failures), retry logic, bounce/complaint management, and operational alerting
- Implement delivery observability including exposure of delivery failures in data feeds, idempotent retries, and custom monitoring/eventing for template processing
- Drive operational improvements including carrier template onboarding automation, reducing manual intervention, and streamlining the document-to-delivery lifecycle
- Create personalized growth plans for each team member, identifying strengths and development areas
- Provide regular, constructive feedback and create opportunities for engineers to expand their skills
Requirements
- Bachelor's Degree or equivalent experience required
- 8+ years professional experience in the software industry, with at least 3 years of management experience while keeping your coding skills strong
- Experience with PostgreSQL or other relational databases (comfortable writing ANSI SQL)
- Ability to track key metrics and consistently meet established Service Level Agreements (SLAs)
- Ability to understand complex technical problems and identify areas of risk
- Ability to go deep technically when necessary-you should be able to contribute changes to the team's codebases at any time
Nice to have
- Professional experience with Go preferred
- Cloud computing & Kubernetes (or similar container orchestration) preferred
Skills
- Highly organized and detail-oriented
- Strong problem-solving abilities
- Excellent communication and collaborative attitude
- End-to-end ownership mentality
- Competitive salary and equity based on role
- 100% paid-premium option for medical, dental, and vision insurance
- Flexible work-from-home policy and open to remote
- Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas' Deep Ellum, for those who prefer an office setting
- Employee-led diversity, equity, and inclusion initiatives
- Best Place for Working Parents 2023 + 2024 + 2025
- Great Place to Work Certified, 2022 + 2023 + 2024 + 2025
Compensation
- Competitive salary and equity based on role
Benefits
- Our standard benefits include:
- Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
- Life insurance is one of the world's most important products.
- Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.
Company info
- In addition to building software, we integrate and manage many third-party products used by employees and as part of the platform.
- Engineering works closely with product management and design to define and prioritize the product roadmap.
- As an Engineering Manager for the Communications Team, you will lead a team of Backend Software Engineers responsible for Bestow's communications infrastructure, the Document Creation Service and Notification Service.
- You will partner with Product Managers, Compliance, Legal, and our external delivery partners to develop and support solutions that power document generation, regulatory disclosures, and multi-channel customer communications across the platform.
- You will also collaborate with teams across Bestow to plan and execute the product roadmap.
- Our system runs on Kubernetes in Google Cloud Platform and is composed of several microservices written in Go that integrate using gRPC, REST, and async messaging patterns.
- You will share responsibility for operating our workloads on these platforms.
- A key focus for this role will be scaling our communications infrastructure, building reliable, compliant document generation and multi-channel notification delivery (email, SMS, and physical mail) that supports policy documents, required notices, automated delivery tracking, and seamless carrier and partner integrations.
- This role is open to remote candidates. #LI-Remote
- At Bestow, we're proud to be awarded for our team members, innovative products, and culture.
This listing is sourced directly from Bestow's careers page and normalized into a canonical job model.