First National Bank of America
Bilingual CSR - Portuguese
Lansing, Michigan
Sponsorship not specifiedDetected 7 days ago
Outbound SalesCustomer SupportCommunication
About the role
- First National Bank of America is seeking a customer-focused bilingual candidate to work in our call center.
- A successful Bilingual Customer Service Representative (Portuguese/English) will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team.
- This means you will be handling many different situations that will require your great customer service skills.
Responsibilities
- Create and maintain appropriate customer records
Requirements
- Bilingual (Portuguese/English) required
- It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
- Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental - Premiums as low as $0.00
- Vision - Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
Compensation
- includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.
Benefits
- Medical - Multiple plans to choose from including HSA and traditional.
- Employee benefits
Company info
- Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
- Resolve our loan customers' requests timely and professionally
- Engage in outbound calls to provide exceptional service and follow up for our customers
- At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs.
- We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues.
Equal opportunity
- Equal Opportunity Employer.
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This listing is sourced directly from First National Bank of America's careers page and normalized into a canonical job model.