Availity, LLC
Application Support Engineer
Remote - United States
Sponsorship not specifiedDetected 14 hours ago
JavaScriptJavaSQLPostgreSQLMongoDBAWSGCPAzureDockerKubernetesLinuxPrometheusGrafanaEmployment LawCustomer SupportHL7/FHIRCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
- Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts.
- We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
Responsibilities
- Support batch and real-time processing; troubleshoot failures and reprocess as needed
- Investigate production issues and manage escalations
- Validate processing results and ensure system stability
- Perform FTP/file transfer support (including credential updates)
- Participate in rotating on-call support
- Provide Tier 1/2 support for customer issues and inquiries
- Document incidents, resolutions, and processes
- Maintain knowledge base and support procedures
- Platform & Production Support
- Customer & Technical Support
Requirements
- Associate degree in Computer Science or related field OR equivalent experience
- Experience supporting high-availability systems
- Candidates are required to pass a drug test before beginning employment.
- When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility.
Nice to have
- Bachelor's degree in related field
- Experience with Docker/Kubernetes
- Experience with AWS tools (EC2, S3, IAM)
- Familiarity with Grafana, Prometheus, Loki
- Programming experience
Skills
- SQL and database knowledge (Oracle, PostgreSQL, MongoDB, etc.)
- Familiarity with Linux/Unix systems
- Understanding of programming concepts (Java, JavaScript, etc.)
- Experience with monitoring tools (Splunk, SolarWinds, New Relic)
- File transfer (FTP) experience
- Basic cloud knowledge (AWS, Azure, or GCP)
- Scripting/automation skills
- Strong troubleshooting and analytical ability
- Ability to multitask and prioritize
- Strong written and verbal communication
- Proficiency in Microsoft Office
- Other Skills
Compensation
- With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Benefits
- Availity is a culture of continuous learning.
- We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
- We offer unlimited PTO for salaried associates + 9 paid holidays.
- Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
- Interested in wellness?
- We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
- Interested in furthering your education?
- We offer education reimbursement!
- Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
- Monitor system health, performance, and alerts using enterprise tools (e.g., Splunk, Grafana, New Relic)
Company info
- Ensure timely, professional communication with customers
- As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment.
Visa & Work Authorization
- Sponsorship, in any form, is not available for this position.
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