Headway

Headway

Director, Engineering (Patient)

New York City · Director

Sponsorship not specified$300k-$375kDetected 95 days ago
TypeScriptPythonReactDjangoFastAPICode ReviewPostgreSQLRedisElasticsearchSnowflakeTemporalMachine LearningSparkdbtData EngineeringData ScienceLLMsAI OrchestrationA/B TestingProduct ManagementProduct StrategyLeadershipCommunication

About the role

  • 1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people.
  • We started by solving the biggest barrier to care: insurance.

Responsibilities

  • Lead 3 Engineering Managers
  • Co-own patient funnel metrics with your Product and Data counterparts - not just deliver against them
  • Drive delivery of ML-powered matching, reimagined patient onboarding, and patient activation systems
  • Own the AI product roadmap for your pods: where we use ML, where we use LLMs, how we reason about explainability and patient safety
  • Build an engineering culture that uses AI in the workflow and builds AI into the product - as two distinct, equally important practices
  • Lead 3 Engineering Managers; scale the org from ~18 to ~30+ engineers over the next 18 months

Requirements

  • 10+ years of software engineering experience, 5+ years managing engineering managers
  • Track record of moving business metrics (conversion, retention, engagement) through engineering-product partnership, not just delivering features on time
  • Comfort working in a regulated environment where you must reason about bias, explainability, and patient safety in ML systems

Nice to have

  • Experience with marketplace dynamics (supply/demand balancing, multi-sided incentive design)
  • Work at a company where the mission isn't marketing copy - patients are actually getting access to therapy they couldn't get before
  • Strongly preferred:

Skills

  • The admin work - credentialing, claims, payment reconciliation - is a nightmare.
  • Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients.
  • Join us, and help change mental healthcare for the better.
  • Explainability matters - in healthcare, "the model said so" isn't enough

Compensation

  • Compensation and Benefits:

Benefits

  • Equity compensation
  • Medical, Dental, and Vision coverage
  • Work-from-Home Stipend
  • Therapy Reimbursement
  • 16-week parental leave for eligible employees
  • Carrot Fertility annual reimbursement and membership
  • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
  • In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
  • We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.
  • We ship fast and learn fast, but patient trust comes first - especially when AI is influencing decisions about someone's mental healthcare
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