Framebridge
IT Support Specialist - Manufacturing Operations
Holyoke, MA, USA · Full-time
Sponsorship not specified$55k-$60kDetected 2 days ago
ProcurementCustomer SupportTCP/IPVPNCiscoVoIPShopifyCommunicationCompTIA
About the role
- At Framebridge, we're reinventing how people frame and display the moments that matter.
- Behind every custom frame is a network of manufacturing technology - CNCs, wide-format printers, engravers and more - that has to run smoothly so our customers get a seamless experience.
- You'll be the go-to person when a CNC won't connect, a barcode scanner stops scanning, or a new plant needs to come online.
Responsibilities
- Manufacturing IT Support
- Manage and scale our Mobile Device Management (MDM) system for secure, efficient device deployment, patching, and lifecycle management.
- Lead and contribute to IT projects: hardware refreshes, software rollouts, security upgrades, and process automation initiatives.
- Cross-Functional Support
- Support Corporate IT with equipment ordering, configuration, and software access provisioning as needed.
- We're looking for a hands-on IT Support Specialist - Manufacturing Operations to keep our plant technology humming across multiple locations.
- Provide day-to-day technical support to plant staff across multiple sites - remotely and on-site as needed.
- Visit each plant location and build relationships with the operations teams you'll support.
- Take ownership of at least one in-flight IT project and drive it to completion.
Requirements
- Working knowledge of Cisco Meraki networking solutions.
- Experience administering Google Workspace via Google Admin.
- Required
- 3+ years of IT support experience in a multi-site environment (manufacturing, retail, or similar).
- Strong working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi).
- Hands-on experience with ticketing systems and remote support tools.
- Ability to prioritize, multitask, and travel between plant locations as needed.
- Highly Preferred
- Familiarity with FreshService, TeamViewer, or comparable support tools.
Nice to have
- Set up and configure IT equipment and infrastructure for plant openings, relocations, and renovations.
- Coordinate with external vendors for hardware procurement, installation, and managed services.
- Back up the Retail Operations IT team during high-volume periods and special projects.
- Audit current plant IT infrastructure and identify the top three opportunities to reduce downtime.
- Establish a baseline ticket response SLA and begin tracking against it.
- Strong interpersonal and communication skills - comfortable working directly with non-technical teammates.
- Associate or Bachelor's degree in IT, Computer Science, or a related field - or equivalent hands-on experience.
- Experience supporting manufacturing equipment (CNCs, wide-format printers, engravers, or similar industrial machinery).
Compensation
- $55,000-$60,000 + benefits (medical, dental, vision, 401(k), PTO, employee discount)
Visa & Work Authorization
- r, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristi
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This listing is sourced directly from Framebridge's careers page and normalized into a canonical job model.