NAB
Manager, Merchant Operations
US - Remote
Sponsorship not specified$80k-$120kDetected 8 days ago
Project ManagementJiraConfluenceCRMAccountingProcess ImprovementERPPerformance ManagementOnboardingLeadershipCommunicationProblem SolvingMentoringAccounts PayableUnderwriting
About the role
- Manager, Merchant Operations PayTrace - Remote PayTrace by North - Payment and ACH processing, virtual terminals, and more.
- The B2B payments expert transforming financial and accounting processes to future-proof your business.
- With advanced payment automation solutions and a user-friendly API, we help B2B companies become more efficient, successful, and profitable.
Responsibilities
- Lead and guide Implementation Managers in overseeing end-to-end merchant onboarding from sales handover through go-live and Client Services transition.
- Coordinate internally with Sales, Underwriting, and Client Services, and externally with resellers and merchant partners, to ensure effective management and control processes for all payment processing implementations.
- Lead, mentor, and develop a team of Implementation Managers and Merchant Operations Specialists.
- Conduct meetings, performance reviews, and coaching sessions to support employee growth and accountability, and oversee onboarding and training.
- Identify skills gaps and partner with HR and leadership to develop training plans and career growth pathways.
- Lead the merchant screening and onboarding process at a strategic level.
- Partner with underwriting and risk teams on periodic merchant reviews, pended applications, and escalated compliance issues, serving as a bridge between sales, resellers, and underwriting.
- Communicate proactively with internal stakeholders and external merchant partners.
- Minimum 2 years experience in a people management or team lead capacity.
- Strong leadership and people management skills, with the ability to coach, develop, and hold team members accountable.
Requirements
- Minimum 5 years experience in payment processing with proven experience managing end-to-end merchant onboarding or implementation workflows in a payment gateway or processing environment.
- Deep knowledge of payment processing ecosystems, including gateway platforms, ACH, credit card processing, and compliance requirements.
- Excellent written and verbal communication skills, with the ability to translate complex operational concepts for diverse audiences.
- Proficiency with project management tools (e.g., Jira, Asana, Monday.com) and CRM/ticketing systems (e.g., TeamSupport).
Nice to have
- Bachelor's degree in Business, Finance, Operations, or a related discipline.
- Familiarity with credit Card and ACH processing, ISV/ERP integrations, or interchange optimization (Level II/III data).
- Experience with ISV partnership models, ERP integrations, and B2B accounts receivable automation.
- Familiarity with underwriting or compliance review processes in a payments or financial services context.
- Experience with Confluence or similar knowledge management platforms.
Compensation
- Base salary of $80,000- $120,000 plus quarterly incentive plan.
- Pay within this range varies by work location and on job-related knowledge, skills, and experience.
- We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
- Salary Range: Base salary of $80,000- $120,000 plus quarterly incentive plan.
Benefits
- We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally.
- Some of our perks include:
- Medical, Dental, & Vision Coverage
- Flexible Paid Time Off
- Education Assistance
- Paid Maternity & Paternity Leave
- Mental Health Support & Well-Being Program
- Support resellers and high-value clients with high-touch engagement, ensuring timely issue resolution and long-term relationship health.
- We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
Company info
- https://www.north.com/company/about/our-companies-brands
- We are an equal-opportunity employer.
This listing is sourced directly from NAB's careers page and normalized into a canonical job model.