Imh
Patient Experience Representative-Scheduling Specialist
Utah Valley Clinic · Full-time
Sponsorship not specified$20k-$31kDetected 5 days ago
Customer SupportEHR/EMRPatient Care
About the role
- Uses provider power plans to ensure all necessary orders are proposed, signed off and sent for hospital orders.
- Meets with pre-op patients to explain the surgery process..
- Join Our Team as a Patient Experience Representative-Scheduling Specialist!
Responsibilities
- Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
- For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
- Creates and manages provider's surgery schedules, including in office procedure schedules and equipment.
- Maintains any changes or cancellations of surgeries for rescheduling and/or clinical follow up.
- Creates and manages provider's surgery/hospital procedure schedules.
- Maintains any changes, cancellations, rescheduling and/or clinical follow up on these schedules.
Requirements
- Proposes iCentra requirements to create a pre-surgical FIN# and to create required surgical scheduling card for the Hospital scheduler to pull the case information, where applicable.
Nice to have
- Associate's Degree.
- Degree must be obtained through an accredited institution.
- Bi-lingual - Spanish speaking
- Versed in CPT/ICD codes
- Physical Requirements
- Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy.
- This includes frequent computer use for typing, accessing needed information, etc.
- Spanish speaking
Skills
- Medical Insurance Coding
- Computer Literacy
- Patient Care
- Health Care
- Medical Procedures
- Medical Terminology
- Electronic Medical Records (EMR)
- Surgeries
- Patient Safety
- Two years of medical registration, billing, collection, scheduling, or insurance experience,
- Two years of customer service experience
- Working knowledge of word processing, spreadsheet, email, and calendaring programs.
Compensation
- $20k-$31k
Benefits
- We are seeking an organized and compassionate Patient Experience Representative-Scheduling Specialist to join our healthcare team.
- Discover why Intermountain Health is a great place to work (youtube.com)
- Obtains authorization for surgeries/hospital procedures by researching coverage and obtain prior auth for them.
- Verifies eligibility and benefits.
Company info
- Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Equal opportunity
- Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
This listing is sourced directly from Imh's careers page and normalized into a canonical job model.