Sbcos
Assistant Guest Service Manager
MC Hotel - New Jersey · Full-time
Sponsorship not specified$60k-$65kDetected 3 hours ago
ExcelLeadershipCommunicationProblem SolvingMentoringOrganizational SkillsMicrosoft Office
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15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Assist the Guest Service Manager in overseeing daily front desk operations, ensuring smooth and efficient service.
- Respond to guest inquiries, concerns, and complaints, providing timely and effective solutions.
- Ensure the accuracy of guest billing, reservations, and room assignments.
Responsibilities
- Supervise and support front desk agents, bell staff, and concierge, ensuring adherence to service standards.
- Manage the front desk schedule and ensure adequate staffing levels during peak periods.
- Monitor and manage guest loyalty programs, ensuring enrollment and engagement.
- Maintain regular communication with the Guest Service Manager regarding operational updates and any guest service challenges.
- This role assists with managing the front desk and guest relations, working closely with the Guest Service Manager to maintain high standards of service and hospitality.
Requirements
- 2+ years of experience in a guest service or front desk supervisory role, preferably in a hotel or hospitality setting.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job.
Skills
- Proficiency in using property management systems and Microsoft Office (Word, Excel, PowerPoint).
- Strong leadership and communication skills to supervise staff and interact with guests.
- Excellent problem-solving skills and the ability to resolve guest issues efficiently.
- Ability to work well under pressure in a fast-paced environment.
- Experience with guest loyalty programs and VIP guest handling is preferred.
- Must be able to stand and walk for extended periods while overseeing guest services and assisting staff.
- Must be able to lift and carry objects up to 20 lbs. occasionally.
- Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.
Compensation
- $60,000-65,000 Salary
Benefits
- Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
Equal opportunity
- Stonebridge is committed to equal employment opportunities.
- We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
- All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
- Reasonable accommodations will be made for disabled team members.
This listing is sourced directly from Sbcos's careers page and normalized into a canonical job model.