St. Charles Health System
Guest Services Host
Bend, OR · Part-time
Sponsorship not specified$21k-$26kDetected 7 days ago
ComplianceCustomer SupportHIPAAEHR/EMRPatient CareCommunication
About the role
- The Guest Service Host extends a warm welcome to guests for all St.
- They must possess, and are trained to use, de-escalation skills with intense quests and discern when and who to contact for any given situation.
Responsibilities
- This position does not directly manage any other caregivers.
Requirements
- Never (0%): Ability to hear whispered speech level.
- Must possess one (1) year of experience in a direct customer service position.
- They must possess keen working knowledge of the campus and the system including the organizational chart.
- Required: High school diploma or GED.
- Proactively seeks out opportunities to meet or exceed the expectations of the guests by initiating contact with guests to identify and address questions, concerns, or assistance required.
Nice to have
- Course work in Behavioral Sciences.
- CPR and AED certificate.
- Prior experience in Hospitality Services.
- Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
- Preferred: Course work in Behavioral Sciences.
- Preferred: CPR and AED certificate.
- Preferred: Prior experience in Hospitality Services.
Compensation
- Pay range: $20.51 - $26.25
Benefits
- In the spirit of love and compassion, better health, better care, better value
- Charles Health System's Guest and Volunteer Services Department provides the highest level of quality service to the patient, family member and guest.
- Charles Health System facilities.
Company info
- OUR VALUES: Accountability, Caring and Teamwork
- DEPARTMENT SUMMARY: The St.
- The department is focused on providing a positive patient experience while receiving services at St.
- Charles Health System.
- POSITION OVERVIEW: The Guest Service Host extends a warm welcome to guests for all St.
- Be proficient in the use of the EMR and patient lookup following HIPPA protocol.
- Escort patients, guests and family to patient rooms, departments, and help with wayfinding.
- This position works in the St.
- Charles Heart and Lung Center, and the Main Entrance to the system Hospitals.
- Welcomes guests to St.
- Provides the highest level of quality, proactive service to guests ensuring their needs are met with warmth and friendly assistance.
- Greets guests, provides personal attention to the guests' needs, responds to requests for information or assistance, and resolves concerns.
- Answers the guest services phone and provides service as requested.
- Gives accurate information and directions to patients, visitors, and family members.
- Provides brochures, written directions, and maps when necessary.
- Complies with all HIPAA requirements.
- Identifies guests who may require some special form of assistance and ensures their needs are met.
- This position will frequently require pushing patients (upwards of 250 pounds) in wheel chairs.
- Arranges for personal assistance as needed including escorts and transportation.
- Facilitates escort services for guests.
- Maintains supply and organization of wheelchairs.
- Maintains current knowledge base of all services in the hospital, Heart Center and region.
- Maintains continuous communication with all departments, supervisor, caregivers, and physicians to ensure accuracy of information given out.
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This listing is sourced directly from St. Charles Health System's careers page and normalized into a canonical job model.