Ubc
Support Coordinator
UBC Vancouver Campus - Vancouver, BC, Canada
Sponsorship not specifiedDetected 1 day ago
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About the role
- The role is also responsible for organizing and providing one-on-one training sessions on various technologies.
- Additionally, the position will consult and liaise with instructors in the Faculty of Arts and staff in internal and external departments or units on technology issues
- The Faculty of Arts is a research-intensive Faculty, encompassing internationally-renowned programs in the social sciences, humanities, creative and performing arts, and professional schools.
Responsibilities
- Arts Instructional Support and Information Technology (ISIT) at UBC Vancouver is dedicated to providing exemplary support to Arts faculty and staff by connecting them and their community with technological solutions.
- Provides tier-one technical support to users remotely and in-person on UBC and Arts supported
- Documents and streamlines technology support processes and procedures.
- Support Coordinator
- Instructional Support | Arts Instructional Support and Information Technology
- The individual will also develop training material, ensure effective support for administrative staff and faculty using these technologies.
Requirements
- Undergraduate degree in a relevant discipline.
Nice to have
- Turnitin, Qualtrics, Piazza, Kaltura, etc.) required.
- In addition, the following are required:
- Proficient in front-facing customer service within a fast-paced technical environment,
- demonstrating exceptional multitasking abilities, adaptability, and strong interpersonal,
- communication skills (written, oral, and listening, particularly in help desk operations.
- Demonstrated ability to effectively communicate and engage with diverse audiences, utilizing
- Exhibits strong attention to detail including accurate documentation.
- independently and collaboratively within a team.
Skills
- Tools including various educational and administrative technologies
Compensation
- $5,526.42 - $7,941.25 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position.
- In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Benefits
- Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Equal opportunity
- At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.
This listing is sourced directly from Ubc's careers page and normalized into a canonical job model.