Mgic

Director, Customer Experience Technology

Milwaukee, WI · Director

Sponsorship not specified$137k-$234kDetected 22 days ago

LeadershipCollaborationUnderwriting

About the role

As pioneers of private mortgage insurance, we help people achieve homeownership sooner - making affordable low-down-payment mortgages a reality.
Every position is critical to our company's success - from the analytical to the technical; from the innovative to the operational.
We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to make an impact and influence decisions.

Manage relationships with key technology vendors, ensuring and enabling updates, integrations, and enhancements that align with operational goals.
Collaborate with leaders across the enterprise to ensure enablement opportunities align with Functional Plans and customer needs.
Perform other duties as assigned
Manages a team of direct reports. Leads and develops employees into a highly effective team by setting clear performance objectives and goals, regular and honest feedback, and individual development plans.
Reviews workload across the team and effectively manages the process by appropriate work distribution. Provides feedback to ensure team members understand the role that they play and provides timely and effective direction.
Manages the operational and fiscal activities of the department including staffing levels, budgets, operational controls and processes, and financial goals.
Analyzes business processes and issues. Manage departmental policies, procedures, and standards to enhance efficiency and work quality.
Develops solutions to problems with consideration for department goals.
Leads team through the process of change both within the department and throughout the organization to achieve results related to MGIC's corporate strategy.
Our efforts have helped more than 14 million people get the keys to their own homes sooner than otherwise possible.

Ability to translate complex technical architectures, digital customer journeys, and data flows into clear business cases and actionable decisions for leaders and stakeholders.
Strong understanding of front-end customer experiences, back-end systems, and API integration concepts, including how system changes affect customer outcomes.
Knowledge of mortgage lending, mortgage insurance, and related technologies, underwriting, processing, and secondary market operations.
Familiarity with B2B integrations and industry standard data sets and protocols.
A recruiting agency must have a valid, written and fully executed agency agreement to assist with a requisition.

$137,490.00 - $233,740.00
This range aligns with current market data and reflects our commitment to competitive and equitable compensation.
Salary offers are based on factors such as experience, skills, education, and training.
It is not typical to initiate pay at the top of the range to account for internal equity and allow for future and continued salary growth
Competitive Salary & pay-for-performance bonus
Responsible for the selection, performance evaluation, and salary administration of co-workers.

Competitive Salary & pay-for-performance bonus
Financial Benefits (401k with company match, profit sharing, HSA, wellness program)
Paid-time off and paid company holidays
Enjoy these benefits from day one:
On-site Fitness Center and classes (corporate office)

Serve as the strategic lead for transformative corporate projects focused on opportunities to modernize and improve how customers engage with the company, including internal and external processes.
At MGIC, we take pride in knowing that what we do matters.
The customer-facing roles to behind-the-scenes experts, we're all part of one team.
Come make a difference at MGIC.
The role is responsible for designing, maintaining and modernizing the technological ecosystem that enables customers to engage with MGIC.

This listing is sourced directly from Mgic's careers page and normalized into a canonical job model.