24 Hour Home Care - Corporate Division

24 Hour Home Care - Corporate Division

Bilingual Outreach Coordinator

Concord, CA

Sponsorship not specifiedDetected 6 hours ago
ComplianceSalesforceCRMOnboardingCustomer SupportCommunicationCollaborationProblem SolvingTime Management

About the role

  • Coordinate new referrals from Regional Centers by conducting intake activities, responding to family inquiries, documenting interactions, and ensuring referrals are addressed promptly.
  • Guide families through the Employer of Record (EOR) onboarding process by explaining available services, collecting provider information, assisting with applications, and resolving onboarding obstacles.
  • The Outreach Coordinator serves as the primary point of contact for families referred by Regional Centers, guiding them through the initial stages of service enrollment and ensuring a seamless onboarding experience.

Responsibilities

  • In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24
  • Manage referral pipelines by following up with families and providers, maintaining accurate records in Salesforce and Annkissam, and providing ongoing updates throughout the enrollment process.
  • Support Agency service enrollment by evaluating referrals, coordinating with Operations and Community Partnerships, and ensuring consumers are routed to the appropriate teams.
  • Build and maintain strong relationships with Regional Center staff, families, and internal partners while tracking personal performance metrics and completing additional administrative duties as assigned.

Requirements

  • You are a passionate and performance-driven t eam player, eager to take on a key role in our company's growth.
  • Fluency in Spanish is required
  • Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.
  • 1-2 years of customer service, healthcare operations, community outreach, or related experience.
  • Strong communication, organizational, and relationship-building skills with the ability to manage multiple priorities in a fast-paced environment.
  • Positive, self-motivated professional with strong problem-solving skills and the ability to maintain confidentiality.

Nice to have

  • Bachelor's degree preferred.
  • Experience using CRM or case management systems such as Salesforce preferred.

Skills

  • Customer service
  • Communication
  • Relationship building
  • Organization and time management
  • Problem-solving
  • Documentation and data entry
  • Attention to detail
  • Collaboration
  • What We Bring to the Table:
  • 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
  • Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
  • By Email: info@dcba.lacounty.gov

Compensation

  • The expected California Pay Range for this position:

Company info

  • 24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
  • Work with Purpose. Make a Real Impact.
  • At 24 Hour Home Care, we believe everyone deserves to live safely and independently. Our team makes that possible for the communities we serve. From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.
  • Watch this short video to see the heart behind our work and the impact our teams create every day.
  • 24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently.
  • As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
  • Work with Purpose.
  • Make a Real Impact.
  • At 24 Hour Home Care, we believe everyone deserves to live safely and independently.
  • Our team makes that possible for the communities we serve.
  • From caregivers to corporate professionals, every person on our team plays a direct impact on people lives.

Equal opportunity

  • Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
  • Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
  • Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.
  • At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision.
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