Beumergroup1
Service Manager
Somerset, New Jersey, United States · Full-time
Sponsorship not specified$115k-$125kDetected 54 days ago
CRMAccount ManagementLogisticsProcess ImprovementCustomer SupportCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- As a family-owned company, BEUMER combines tradition with innovation.
- Integrity, Inspiration, Quality and Teamwork!
- The Service Manager will report to the segment leader.
Responsibilities
- Customer Support & Service Delivery
- Manage daily customer support and service operations, including case management, service requests, and escalations
- Drive a customer-centric culture focused on responsiveness and resolution
- Implement corrective actions and continuous improvement initiatives
- Drive cost control and P&L of service contract performance
Requirements
- 5-8+ years of experience in customer support or service operations
- 2-4+ years in a supervisory or management role
- Experience with CRM and service management tools
- Travel rate: 25%, also as required by business needs.
Nice to have
- Bachelor's degree in Business, Operations, Engineering, or related field preferred
Skills
- Strong customer service and escalation management skills
- Excellent communication and interpersonal skills
- Strong problem-solving and organizational skills
Compensation
- $115,000.00 - $125,000.00 Annually
- The posted salary range reflects the compensation the company reasonably expects to offer for this position.
- Actual compensation will not be less than the posted minimum and will be based on multiple factors.
Benefits
- Secure your financial future with our competitive retirement plan.
- Including vision, accident, and critical illness insurance.
- Eligibility to participate in our Target Agreement Plan for bonus potential.
- Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
Company info
- Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
- BEUMER is an innovative company, where every employee is part of the "family".
- Run service delivery and contract performance for assigned customers
Equal opportunity
- BEUMER is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex (including pregnancy and breastfeeding), gender, affectional or sexual orientation, gender identity or expression, transgender status, national origin, age, ancestry, disability (mental or physical), veteran status, genetic information, atypical hereditary cellular or blood trait, marital status, civil union status, domestic partner status, or any other status protected under local, state or federal laws - prohibits discrimination, harassment, and retaliation in all aspects of employment.
- This commitment applies to recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment.
- By accepting an offer of employment with BEUMER, the employee agrees to abide by all policies and practices that promote a workplace free from discrimination and harassment and acknowledges BEUMER'S commitment to diversity and inclusion.
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