Yotpo

Customer Success Manager (Ocean)

New York

Sponsorship not specified$100k-$125kDetected 9 days ago

Account ManagementCustomer SuccessShopify

About the role

This isn't a CSM role in the traditional SaaS sense.
Brands don't pay Ocean anything, so our incentives are directly aligned: the more a given brand's customers sign up to Ocean, the more value a brand gets from Ocean, and the better Ocean does.
You'll get new brands live on Ocean, show them exactly how effective it can be for their business, and then work hand-in-hand with them to get the most out of it, driving more consumer signups in the process.

Own brand implementation. Get new brand partners live on Ocean quickly and smoothly, from initial setup through launch.
Drive adoption and expansion. Work with brands to maximize their use of Ocean's features, unlocking more value for them and more consumer signups for Ocean.
Maximize consumer signups. Partner with brands on placement, messaging, and tactics that turn their shoppers into Ocean members.
Be the relationship owner. Build trusted, long-term relationships with brand partners and act as their primary point of contact.
Strong communicator who can build trust with brand partners and translate data into a compelling story.
Own brand implementation.

Experience in customer success, account management, or brand partnerships, ideally in D2C, ecommerce, or SaaS.
Genuinely excited about the direct impact you can have from joining a rapidly-growing company at such an early stage.

Experience working with Shopify or other ecommerce platforms.
Background working directly with D2C or independent brands.
Experience with lifecycle, growth, or marketing on the brand side.
Located in NYC or Boston.
If you don't meet 100% of the qualifications outlined above, that's okay!
We believe in hiring people, not just skills.
If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
Yotpo is for everyone, and we're committed to anti-racist work.

This is a high-ownership, high-visibility role for a self-starter who's comfortable with ambiguity and rapid change, and who wants the direct, visible impact of joining a rapidly-growing company at an early stage.
What We're Looking For

gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status

This listing is sourced directly from Yotpo's careers page and normalized into a canonical job model.