Workato

Senior Customer Success Manager

Palo Alto, California · Senior

Sponsorship not specifiedDetected 1 day ago

Product ManagementSalesAccount ManagementCustomer SuccessResearchCommunicationCollaborationProblem SolvingCritical ThinkingOrganizational Skills

About the role

A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato's cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale.
With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.
To learn more, visit www.workato.com Why join us?

Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups.

Experience in Integration and/or business automation.
Awareness of each of the following roles day to day processes and expertise in several
Impressive track record of high customer retention and growth.
Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact
Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.

5+ years of experience in consulting, customer success management and technical account management.
Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
Prior Experience in Digital Transformation preferred.

About Workato
To learn more, visit www.workato.com
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles.
If this sounds right up your alley, please submit an application.
Business Insider named us an "enterprise startup to bet your career on"
Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world

We are looking for an exceptional Senior Customer Success Manager - Commercial to join our growing team in the West Coast.
In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform.
Develop and maintain strategic business relationships with customers to drive adoption and retention.

This listing is sourced directly from Workato's careers page and normalized into a canonical job model.