Lakeland Companies

Veterinary Receptionist

Baxter, MN · Full-time

Sponsorship not specified$15k-$19kDetected 5 days ago

Customer SupportCommunicationOrganizational SkillsMicrosoft Office

About the role

Lakeland Veterinary Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team.
Salary: $15.00 - $19.00 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: This is a full-time position, four 9-hour shifts per week, Monday through Friday, 7:20 AM - 5:00 PM, with one weekday off.

Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
Perform client check-out, including payment processing, posting charges, and scheduling future appointments
Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
Maintain a clean, organized, and welcoming reception and waiting area

Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
ability to multitask effectively in a fast-paced environment
Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.
Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
Proficient in Microsoft Office; comfortable learning new software and workflows
Reliable, punctual, and professional; ability to work independently and as part of a team
Genuine affinity for animals and comfort working in a clinical setting

$15.00 - $19.00 per hour, determined by the candidate's skills, experience, and qualifications.

Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health

A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and a 401(k) plan for full-time employees
Professional development opportunities
Employee pet discount because we know your pets are family, too.

This listing is sourced directly from Lakeland Companies's careers page and normalized into a canonical job model.