Relevance AI
Customer Success Manager - SF
San Francisco, United States
Sponsorship not specified$15k-$20kDetected 19 days ago
DatabricksRESTAgentic AICanvaSalesAccount ManagementCustomer SuccessCommunicationCollaboration
About the role
- Headquartered in San Francisco, Barcelona and Sydney, we operate on a hybrid model and thrive on curiosity, collaboration, and execution - we move fast, think big, and win together.
- This year, we were proud to be named LinkedIn's #1 Startup in Australia.
- If you want to define how the world works with AI, join us.
Responsibilities
- Relevance AI is well-funded by leading investors, including Insights Partners, Peak XV, King River Capital, Bessemer Venture Partners.
- As the home of the AI workforce, we also host vibrant community events featuring thought leaders, industry partners, and the wider tech community.
- Team Events - Build stronger connections through fun, meaningful team bonding experiences every quarter
Compensation
- 🏖️ Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most
Benefits
- As an early team member, you'll play a key role in shaping our future - including our culture, ways of working, and even the benefits we offer.
- 🩺 Health Insurance Contribution - Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.
- 🚍 Commuter Benefits - Save on your commute with pre-tax deductions for transit and parking expenses
- 🏖️ Unlimited Annual Leave - Flexible time off policy to rest, recharge, and take care of what matters most
- 📈 ESOP - Employee Stock Ownership Plan so you can grow with the company
- 🤖 AI Productivity Benefit - Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills
- 👶 Parental Leave - We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent
Company info
- Own a portfolio of enterprise customer accounts post-implementation, maintaining strong relationships with day-to-day champions and executive business sponsors.
- Drive customer health, adoption, retention, and expansion by identifying high-impact opportunities for new use cases on the platform.
- Partner closely with Solutions Architects, Account Executives, and Solutions Engineers to build effective renewal and growth plans for each account.
- Maintain a strategic view across your book of business, assessing customer risk and opportunity and focusing your time where it will have the greatest impact.
- Lead clear, professional communication with customers, including regular updates, proactive account management, and high-quality discovery conversations.
- Contribute to core post-sales outcomes, with success measured primarily through NRR/NDR performance.
- 3+ years of experience in customer success, account management, or a related post-sales role, with experience supporting B2B SaaS customers.
- Experience working with enterprise or complex customers, including engaging VP-level and senior stakeholders.
- Strong relationship-building skills with the ability to establish trust, communicate with polish, and act as a credible advisor over time.
- Excellent discovery and consultative communication skills, including the confidence to ask thoughtful, challenging questions and navigate complex conversations.
- Strategic mindset with the ability to manage a portfolio of approximately 15-20 accounts, assess customer health, and prioritize actions that drive retention and expansion.
- Strong AI literacy and the ability to speak credibly about AI transformation with enterprise customers.
- Product fluency or the ability to quickly become conversant in a technical platform without needing to be the primary technical builder.
- Collaborative approach and comfort working cross-functionally with post-sales, sales, and technical partners in a fast-moving environment.
- Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward.
Apply directly at Relevance AI →Create a free account for alerts like thisView Relevance AI immigration profile
This listing is sourced directly from Relevance AI's careers page and normalized into a canonical job model.