Ripple
Client Support Analyst
Toronto, Canada · Full-time
Sponsorship not specified$88k-$105kDetected 4 days ago
RESTOutbound SalesAccountingCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingOrganizational Skills
Stay score
odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- It's big, it's bold, and we're already doing it.
- And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
- THE WORK: Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer.
Responsibilities
- Own the Client Experience
- Be the first line of support and a trusted partner to our clients-internally and externally. You'll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships.
- Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused
- Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations
- Get hands-on with the systems and workflows that power our platform and client success. You'll play a key role in keeping operations running smoothly while continuously improving how we support and scale.
- Manage RSA and Symantec credentials
- Collaborate and Influence
- Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client challenges and ensure clients are successfully onboarded and transitioned to Client Support
- Identify trends in client issues and provide actionable feedback to drive product and process improvements
- Be the first line of support and a trusted partner to our clients-internally and externally.
Skills
- Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury.
- It enables total access to cash, liquidity, payments, and financial risk management.
- Your responsibilities involve addressing client issues and inquiries promptly and professionally.
Compensation
- For positions that will be based in Toronto, the annual salary range for this position is below.
Benefits
- A proactive mindset with a passion for continuous learning and improvement
Company info
- Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
- Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
- Benefits listed above are for full-time employees.
- Ripple is an Equal Opportunity Employer.
- We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Equal opportunity
- Equal Opportunity Employer.
Visa & Work Authorization
- plicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, militar
This listing is sourced directly from Ripple's careers page and normalized into a canonical job model.