Cibc

Community Development Client Support Consultant

Chicago, IL

No sponsorship$85k-$110kDetected 21 days ago

ExpressExcelRecruitingOnboardingCommunicationCollaborationMentoringAdaptabilityMicrosoft Office

About the role

We need talented, passionate professionals who are dedicated to doing what's right for our clients.
Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
You'll act as a liaison between Relationship Managers and Back of Office Operations, ensuring seamless communication and service delivery.

As a Community Development Client Support Consultant, you'll support the Community Development Group in all aspects of daily operations, assisting Relationship Managers with onboarding new clients and loan facilities.
You'll also represent Community Development Lending in special projects and interdepartmental workshops, and lead training sessions for new hires.
Client Relationship Management - Partner with Relationship Managers to build lasting relationships with clients and manage the onboarding process for small business and affordable housing clients.
Service Support - Perform after sales service support to meet client needs for money movement, loan disbursements and payments, and customer maintenance.
Operational Excellence - Reconcile client fees to appropriate general ledgers and manage vendor invoice submissions for payment.
Cross-Functional Coordination - Coordinate service requests between clients, Relationship Managers, and various support groups, and represent Community Development Lending in special projects and interdepartmental workshops.
Team Collaboration and Training - Share ideas and knowledge with other Community Development Client Specialists, lead training sessions, and provide ongoing support for new hires.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

You have relevant experience.
You are confident in your understanding of documentation requirements for a variety of commercial loan products.
You enjoy supporting and mentoring newer team members, sharing your expertise to help others succeed.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day

Client Service, Customer Experience (CX), Long Term Planning, Personal Initiative, Stakeholder Relationship Management, Work Collaboratively

This role has an expected salary range of $85,000 - $110,000 for the Chicago, IL market based on experience, qualifications, and location of the position.

Your responsibilities include performing after onboarding service support for both internal and external customers, helping resolve issues and requests, and participating in volunteer opportunities within the communities we serve.
At CIBC we enable the work environment most optimal for you to thrive in your role.
You possess excellent written and verbal communication skills and are comfortable working independently or as part of a collaborative team.
You bring your real self to work, and you live our values - trust, teamwork, and accountability.
application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

This listing is sourced directly from Cibc's careers page and normalized into a canonical job model.