MSC
Logistics Customer Service Representative
Chicago, US
Sponsorship not specifiedDetected 1 day ago
LogisticsCustomer Support
About the role
- Serves as the primary point of contact for Intermodal and Equipment customers and vendors, providing timely and accurate support, resolving inquiries and issues, maintaining customer and vendor records, and ensuring a high level of service while supporting efficient logistics operations.
Responsibilities
- Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and of Intermodal /Equipment workflows and procedures for the geographies under scope.
Requirements
- Presence required on‑site 5 days per week Performs other duties as required.
Company info
- Duties Serves as a point of contact for Intermodal / Equipment customer vendor questions and issues: Fields Intermodal / Equipment questions from customers and vendors, on a nationwide basis.
- Establishes and maintains positive relationships with customers and vendors.
- Maintains updated records of customers vendors interactions in MSC Systems (e.g. Microsoft Dynamics 365 Customer Service, MSC proprietary systems).
- Job Summary Serves as the primary point of contact for Intermodal and Equipment customers and vendors, providing timely and accurate support, resolving inquiries and issues, maintaining customer and vendor records, and ensuring a high level of service while supporting efficient logistics operations.
This listing is sourced directly from MSC's careers page and normalized into a canonical job model.