TSTC
Director, Customer Payment Center
Texas State Technical College · Director
Sponsorship not specifiedDetected 22 days ago
ComplianceAccountingAuditingProcess ImprovementPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationInternal Audit
About the role
- Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity?
- Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met.
- Job Description The Director of Customer Payment Center reports to the Executive Director of Student & External Services and is responsible for leading all payment operations across TSTC campuses statewide.
Responsibilities
- Leads the statewide Customer Payment Center function to ensure consistent, high-quality payment processing and student financial services across all campus locations.
- Directly supervises regional Student Payment Specialist Leads and provides guidance to distributed campus teams.
- Supports training, development, and performance management to ensure consistency and capability across all locations.
- Coordinates with financial aid and student account teams to support integrated service delivery and resolution of complex student account issues.
- Partners with Financial Accounting, Student Accounts, Financial Aid, and campus leadership to ensure alignment of payment operations with institutional processes.
- Coordinates with Internal Audit and Compliance to maintain adherence to institutional standards.
- Manages staffing models and workflow distribution to ensure effective service delivery across a multi-site environment.
- Develops and maintains statewide cash handling policies and procedures.
Compensation
- $101,980.39/year (Starting salary determined by experience and qualifications).
Equal opportunity
- Employer
- Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
- Employment Eligibility Verification
- If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.
This listing is sourced directly from TSTC's careers page and normalized into a canonical job model.