Cerebras Systems
Senior Manager, Service Operations & Enablement
Sunnyvale, CA · Senior
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About the role
- As Cerebras infrastructure expands across colocation facilities and customer on-premises environments, successful installation is only the beginning.
Responsibilities
- Define and maintain Cerebras Ready-for-Service requirements.
- Own the operational acceptance process between Build & Deploy and production operations.
- Ensure monitoring, alerting, runbooks, escalation, support, spares, maintenance, and operator-readiness requirements are satisfied.
- Identify readiness gaps and drive them to closure.
- Establish maintenance, support, service, and operating procedures.
- Develop mechanisms that allow customer environments to become increasingly operationally independent where appropriate.
- Build the training and competency framework for people operating Cerebras infrastructure.
Requirements
- 8+ years in infrastructure operations, service operations, technical enablement, customer infrastructure, production readiness, or related technical fields.
- 3+ years leading teams or significant technical programs.
- Experience operationalizing complex hardware/software infrastructure.
- Experience establishing service-transition or operational-readiness processes.
- Strong understanding of production infrastructure operations and support models.
- Ability to turn complex technical knowledge into scalable operational processes.
- Every deployment must transition from technically complete to operationally ready, and the people responsible for operating it must have the knowledge, procedures, and capabilities required to do so successfully.
- Experience developing technical training, competency, certification, or knowledge-management programs.
- Strong customer-facing and cross-functional communication skills.
Nice to have
- AI/HPC, large-scale compute, data center, cloud, or semiconductor systems experience.
- Experience supporting customer on-premises infrastructure.
- Experience performing operational assessments of data center/service-provider environments.
- Cerebras cannot scale globally if every deployment depends indefinitely on a small number of Cerebras experts.
- This role turns Cerebras operational knowledge into a repeatable capability that can travel with every cluster we deploy.
- Why Join Cerebras
- With dozens of model releases and rapid growth, we've reached an inflection point in our business.
- Members of our team tell us there are five main reasons they joined Cerebras:
Skills
- Cerebras works with the leading model labs, global enterprises, and cutting-edge AI-native startups.
Company info
- Build a breakthrough AI platform beyond the constraints of the GPU.
- Enjoy job stability with startup vitality.
- Our simple, non-corporate work culture that respects individual beliefs.
This listing is sourced directly from Cerebras Systems's careers page and normalized into a canonical job model.