AT&T
VOC Specialist (Government)
Mount Weather, Virginia
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card intent detected
Green-card follow-through: 77%
Reported a layoff in this occupation
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This position requires office presence of a minimum of 5 days per week and is only located at customer's site.
- AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.
- Job Duties/Responsibilities: - Job responsibilities include but may not be limited to: Schedule video conferences with remote sites.
Responsibilities
- Provide customer interface, first tier support and trouble shooting. Operate and trouble shoot multi-vendor equipment. Equipment types include Polycom, Cisco, Pexep and others.
Requirements
- Demonstration of Customer Service skills and strong phone presence required.
- Must have working level experience of common desktop software (Windows) and Microsoft Applications (ie Excel, Word, etc.).
- Overtime, shift work and occasional travel may be required, or other duties as assigned.
- Required Clearance:
- Must be able to initially obtain Public Trust and follow-on TS (#clearable)
Nice to have
- Knowledge of H.323, TCP/IP, SIP protocols up to Tier 2 level troubleshooting for customer calls.
- Poly, Cisco and other IT related certifications a plus.
- Candidates must be able/willing to obtain a TS clearance.
- Any active clearance a plus.
Compensation
- Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Benefits
- Medical/Dental/Vision coverage
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Extensive employee wellness programs
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Visa & Work Authorization
- expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal
This listing is sourced directly from AT&T's careers page and normalized into a canonical job model.