Kalshi
UX Researcher
New York Office
Sponsorship not specifiedDetected 27 days ago
UX ResearchExcelResearch
About the role
- At Kalshi we strive to learn and understand our users' needs, behaviors, and emotions to build the best product for them.
- As the founding UX Researcher at Kalshi, you will own the research function that helps us understand customers deeply and make better decisions.
- You will lead qualitative and quantitative research across the product lifecycle, from early problem framing through post-launch measurement, and bring the customer's perspective into the room before direction is set.
Responsibilities
- Design and manage longitudinal research programs, including survey design, CSAT or NPS measurement, and ongoing feedback loops.
- Develop deep empathy for traders of all skill levels, institutions, and developers, understanding their workflows, motivations, and pain points across the lifecycle
- Ownership mindset: You take initiative in a self-directed environment, proactively identify what needs to be known, and drive research programs forward without waiting to be asked.
- well… build the largest financial market on the planet.
- You take initiative in a self-directed environment, proactively identify what needs to be known, and drive research programs forward without waiting to be asked.
Requirements
- Research craft: You know the right methodological approach for the question at hand, and you're an expert in both qualitative and quantitative methods.
- You know when to run an interview, when to run a survey, and when the answer is already in the data.
Skills
- Distill complex research into clear, actionable narratives for product, policy, and leadership.
Benefits
- We are committed to our vision of building something big… but also useful: a product that brings more truth through the power of markets.
Company info
- bring more truth to the world through the power of markets.
- we hire really talented people, work really hard, and enjoy the climb.
- We are looking for ambitious and exceptional people to join our (relatively small) team to help us build the next generation of financial markets.
- You are energized by talking to customers regularly and believe that understanding people is the highest-leverage thing a product team can invest in.
- What we're looking for
- Data fluency: You excel at using behavioral and business data to sharpen research questions, interpret results, and connect insights to measurable outcomes. Triangulating across data sources is a standard part of the work you deliver.
This listing is sourced directly from Kalshi's careers page and normalized into a canonical job model.