Klick
Senior Business Analyst
Toronto, Ontario, Canada · Senior
Sponsorship not specified$90k-$110kDetected 8 days ago
Data StructuresSQLSnowflakeRedshiftDatabricksCloud PlatformsMachine LearningData VisualizationLLMsAccessibilityProject ManagementSalesforceGoogle AnalyticsCRMCommunicationCollaboration
About the role
- About our Omnichannel Enablement Craft Our Omnichannel Enablement Craft connects channels, data, and technology into unified experiences.
- Their work enhances effectiveness and measurement across the ecosystem.
- This role is for an existing vacancy here at Klick.
Responsibilities
- Create and maintain business requirements documentation, for CRM, data integrations,, direct marketing, campaign operations and omnichannel programs.
- Partner with Technology, QA, Analytics, Media, and Project Management teams to align requirements with test plans, data tracking, KPIs, and delivery timelines.
- Lead and support discovery sessions with clients and internal stakeholders to define business needs and requirements, business rules, project scope, assumptions, risks, dependencies, and open questions.
- Support solution design sessions by documenting workflows, campaign journeys, data needs, platform considerations, and operational impacts for marketing technology initiatives.
- Document functional and non-functional requirements, including data handling, reporting, consent, suppression, privacy, compliance, timing, and operational considerations.
- Maintain traceability between requirements, solution documentation, test plans, campaign deliverables, stakeholder feedback, and final outputs.
- Review requirements with clients and internal teams to confirm understanding, resolve gaps, and support approval or sign-off processes.
- Support delivery by clarifying requirements, assessing change impacts, documenting updates, and helping teams make informed trade-off decisions.
- Build subject matter expertise in assigned client ecosystems, including data sources, campaign operations, platform workflows, business rules, and omnichannel requirements.
- Experience facilitating discovery, requirements-gathering, and solution design sessions with clients, internal stakeholders, and cross-functional teams.
Requirements
- 5-7+ years of experience as a Business Analyst, Technical Business Analyst, Business Systems Analyst, or similar role supporting digital, CRM, direct marketing, or omnichannel programs.
- Working knowledge of marketing technology platforms, CRM programs, system integrations, APIs, connectors, data flows, data fit-gap analysis, and data governance considerations.
Compensation
- The base salary range for this position is between CAD $90,000 - $110,000.
Benefits
- The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and delivery-ready documentation.
- Experience supporting healthcare, pharmaceutical, life sciences, or other regulated industries.
- Familiarity with AI/ML applications in marketing or healthcare, such as next-best-action, personalization models, predictive analytics, generative AI, content modularization, or insight automation.
- The final amount offered will be determined based on several factors such as a candidate's work location, their unique skill set, education, and prior work experience.
Company info
- Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore.
This listing is sourced directly from Klick's careers page and normalized into a canonical job model.