Zoom
Machine Learning Engineer - Agentic Retrieval
Seattle (WA)
Sponsorship not specifiedDetected 20 days ago
PythonJavaGoC#Distributed SystemsMachine LearningNLPLLMsRAGAgentic AIResearchCollaboration
About the role
- The Agentic Retrieval team sits within Zoom's GenAI Engineering organization and is responsible for building a multi-tenant, permission-aware retrieval platform.
- We operate at the intersection of distributed systems, machine learning, and large language models - powering search and answer generation across meetings, chat, docs, and third-party enterprise applications through a layered API architecture (keyword search, natural language search, and agentic RAG-based answer generation).
Responsibilities
- Designing and optimize Retrieval-Augmented Generation (RAG) pipelines for multi-step, tool-using AI agents.
- Developing ranking, relevance modeling, and evaluation frameworks to improve search quality and answer grounding.
- Building indexing pipelines that transform heterogeneous enterprise data into unified, retrieval-ready representation.
- Building entity extraction and NLP pipelines that support agentic reasoning over enterprise content.
- Strong hands-on experience building and operating large-scale search or data platforms in production environments.
- Have experience building or integrating RAG systems and LLM-based applications in production.
- Strong system design skills with the ability to reason about scale, reliability, latency, and cost trade-off.
- support work-life balance
Requirements
- Possess proficiency in one or more of: Python, Go, Java, C#, or C++.
Compensation
- Salary Range or On Target Earnings:
- In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Benefits
- In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
- Master's degree or higher in Computer Science, Artificial Intelligence, Machine Learning, Distributed Systems, or a related field.
- 5+ years of experience in machine learning, search infrastructure, information retrieval, or distributed systems
Company info
- Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
- We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
- Our Commitment
- At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
- If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon.
- This form is solely for applicants who require an accommodation due to a qualifying medical disability.
- Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
- Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings.
- Please refer to our candidate privacy statement for more information of how we use your data.
- Zoomies help people stay connected so they can get more done together.
- We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
- We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind.
- Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
- At Zoom, we believe great work happens when people feel supported and empowered.
This listing is sourced directly from Zoom's careers page and normalized into a canonical job model.