Axon
Sr Technical Program Manager I - Adoption and Enablement
Scottsdale, Arizona, United States · Senior
Sponsorship not specifiedDetected 6 hours ago
Firewall
About the role
- We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software.
- Like our products, we work better together.
- Life at Axon is fast-paced, challenging and meaningful.
Responsibilities
- Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
- Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
- Track adoption and readiness outcomes, identify gaps, and implement continuous improvements.
- Partner cross-functionally with Product, Engineering, Program Management, Enablement leaders, instructional designers, and technical writers to improve training quality and overall enablement effectiveness.
- Axon is seeking a highly motivated and experienced Program Manager, Adoption & Enablement to drive internal enablement and customer adoption throughout the Fusus lifecycle, with particular focus on training delivery, curriculum development, quality assurance, and post-deployment sustainment support.
- Lead scenario-based sessions built around real-world operational use cases.
- Independently deliver routine training without reliance on senior program managers.
- Develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.
- Act as an escalation point for post-deployment issues, helping reduce support burden on Project Leaders and deployment teams.
- We are also committed to building diverse teams that reflect the communities we serve.
Requirements
- Strong facilitation skills with the ability to engage both technical and operational audiences.
- Demonstrated ability to teach functional workflows and applied technical concepts with credibility.
- Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.
- Experience working with video management systems, real-time operations centers, or situational awareness platforms.
- High-level working knowledge of:
- Required
- Experience developing and executing structured training or enablement programs.
- Ability to operate independently in front of customers and internal stakeholders.
- Strongly Preferred
- Background in law enforcement, public safety, emergency management, or similar operational environments.
- Experience training or supporting public-sector customers.
- Hands-on experience supporting technical deployments or integrations in enterprise environments.
- IP networking fundamentals
Nice to have
- Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.
- Provide structured feedback from training sessions and customer engagements to inform product usability improvements and adoption strategy.
- Train deployment teams and internal cross-functional stakeholders on Fusus functionality, integrations, and deployment considerations.
- Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
- Serve as a post-deployment enablement resource supporting customer sustainment and ongoing adoption.
- Identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.
- Proven experience delivering instructor-led training to professional audiences of more than 50 participants.
Compensation
- Competitive salary and 401k with employer match
Benefits
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
Company info
- Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle.
- Enable internal teams to confidently support implementation, integration, and troubleshooting discussions with customers.
- This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers can successfully adopt Fusus workflows.
- This role is critical in helping customers transition smoothly from deployment to sustainment while maximizing product utilization, operational readiness, and long-term outcomes.
- Deliver high-quality instructor-led training to internal teams and external law enforcement customers.
This listing is sourced directly from Axon's careers page and normalized into a canonical job model.