AGBO

AGBO

Senior Support Technician

Raleigh, NC · Senior

No sponsorshipDetected 39 days ago
GitLinuxRESTCustomer SupportFirewallVPNVoIPUnreal EngineEpicCommunicationCollaboration

About the role

  • Based in our Raleigh studio, you will serve as the sole on-site IT resource in North Carolina while operating as a fully integrated member of the full IT team based in Los Angeles.

Responsibilities

  • Full technical support across the studio owning issues from triage to completion.
  • Executive level IT Support - handling support needs of all C suite executives.
  • Deploy and manage software remotely, including security tools and patching Create and maintain user accounts and directory services; administer group policies, permissions, and access rights.
  • Support corporate functions and Film/TV/VFX production as needed.
  • In collaboration with the rest of the IT team, create instruction manuals, cheat sheets, general reports, and other related documentation.
  • We're building the future of storytelling-and we're looking for bold, creative minds to help shape it.

Requirements

  • Demonstrated ability to balance local operations needs with IT governance, including knowing when to act independently and when to escalate or align with IT management.
  • Experience deploying and supporting high performance workstations and game development hardware, including dev kits, in a studio environment.

Nice to have

  • 4-8 years of experience in an IT support role for a video game studio strongly preferred.

Skills

  • Experience supporting Animation and VFX will also be considered.
  • Experience supporting Unreal is ideal.
  • High degree of self-motivation and proven ability to work independently with minimal on-site supervision.
  • Knowledge of a wide range of computer systems software, applications, and hardware concepts.
  • Working knowledge of networking concepts such as shared storage, VPN, firewall, and VLANs.
  • Basic experience using and administering a directory and MDM system, Active Directory and JumpCloud preferred.
  • Ability to use a ticketing system and complete tickets in a timely manner.
  • Knowledge of current trends and developments in IT infrastructure and game development workflows.
  • Records maintenance skills.

Company info

  • Founded in 2017 by Anthony and Joe Russo, AGBO is an artist-led independent studio shaping the future of film and television.
  • The Russo Brothers and AGBO have generated more than $7 billion at the global box office, including Avengers: Endgame.
  • The studio's projects include Academy Award-winning Everything Everywhere All at Once, Netflix hits The Gray Man and Extraction, and Prime Video's visceral thriller The Bluff and the global Citadel franchise.
  • Citadel Season 2 premieres in May 2026.
  • AGBO is currently in production with Netflix on Tygo and Mercenary, both part of the Extraction universe, as well as with Lionsgate on John Rambo, a prequel to the iconic franchise.
  • The studio is in post-production on The Whisper Man, starring Robert De Niro, and Avengers: Doomsday, which will be released December 18, 2026.
  • AGBO will begin shooting Avengers: Secret Wars later this year.
  • Both upcoming Avengers films are directed by Anthony and Joe Russo and co-produced by AGBO and Marvel Studios.
  • In 2023, AGBO welcomed Donald Mustard-former Chief Creative Officer at Epic Games and co-creator of Fortnite-as a partner.
  • Mustard brings a bold creative vision to AGBO: to expand what storytelling can be through immersive, interconnected worlds that span across media.
  • If you're ready to help define what comes next, we'd love to meet you.
  • Position Summary: As a Senior Support Technician, you will be a central part of the IT team that supports video game production.
  • You will contribute to all aspects of software, hardware, and networking support, with strong focuses on personable service, maintaining functionality, deploying new systems, and maintaining security standards.
  • This role requires a high degree of autonomy and self-motivation, while coordinating with the broader team for approvals and higher-level decisions.
  • The Russo Brothers and AGBO have generated more than $7 billion at the global box office, including

Visa & Work Authorization

  • Candidates must be legally authorized to work in the U
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This listing is sourced directly from AGBO's careers page and normalized into a canonical job model.