Sauce Labs Inc.

Senior Customer Success Manager

San Francisco, California · Senior

Sponsorship not specified$140k-$160kDetected 54 days ago

PythonJavaCI/CDData AnalysisSalesforceCustomer SuccessSeleniumAppiumTest AutomationCommunicationCollaboration

About the role

Sauce Labs is ramping up our Customer Success team to proactively help our customers leverage our platform to impact their business.
This is an opportunity to be part of a high performing CS team and make a strategic contribution to the success of Sauce Labs.
We're looking for someone who is passionate about making their customers successful, proactive in solving challenges, and can represent their customers' needs within the business.

Responsibilities

Collaborate with Sales to develop strategic account plans, improve customer experience, and explore expansion opportunities.
Build relationships with multiple individuals in each account, including executive sponsors, economic buyers, and decision-makers.
Influence leaders to drive change across the customer organization.
Act as an advocate for customer needs/issues across product, marketing, and support functions.
Work closely with your internal cross-functional departments, Sales, Renewals, Product, Support, and Legal, to influence them to address customer needs and drive successful outcomes.
Own and drive internal initiatives that enhance and grow the CS organization.

Requirements

3-5 + years of experience working as a Customer Success Manager, expanding business for SaaS solutions in digital product development, testing or DevOps.

Nice to have

Strong technical (familiarity with python, java, or other related coding languages) aptitude and ability to simplify complex concepts.
Experience working with and/or performing data analysis is a plus.

Skills

Genuine curiosity, plus a desire to learn about existing and new tools in the testing ecosystem
Ability to seek and identify new use cases which could benefit from continuous testing architecture
Excellent communication, written and presentation skills
Willingness to provide context on issues and communicate appropriate urgency when collaborating cross-functionally
Experience with CSM tools, i.e. Salesforce, Outreach, Google Workspace.
Bachelor's Degree or equivalent experience
Nice to Haves:
Familiarity with test automation technologies such as Selenium and Appium, web and mobile SDKs, network proxy solutions a plus.
Experience with Consultative Selling.
Understanding of the SDLC, software development processes (Agile, CI/CD) and tools
As a result, Saucers located near an office location must be able and willing to come into the office.
Please note our privacy terms when applying for a job at Sauce Labs.

Compensation

We are excited to share the base salary for this position exclusive of fringe benefits, potential bonuses or stock-based compensation.

Benefits

and Perks that we offer include health coverage (medical, dental, and vision) along with disability and life insurance.
In addition, Sauce Labs offers parental leave benefits, flexible time off, professional development, and a 401(k) retirement plan with match.
To see more about benefits and perks at Sauce Labs, please check out our careers page at saucelabs.com/company/careers.
Develop and nurture relationships across a portfolio of enterprise customers to increase their adoption and health scores to add value to their business.
Proactively monitor customer usage and health scores of Sauce products and take immediate action to mitigate and address issues.
Responsible for measuring and proactively monitoring customer health scores to drive proactive engagement and address potential concerns before they escalate.

Company info

Sauce Labs is the world's largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world's top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at saucelabs.com.
The Role:
Sauce Labs is ramping up our Customer Success team to proactively help our customers leverage our platform to impact their business. This is an opportunity to be part of a high performing CS team and make a strategic contribution to the success of Sauce Labs. You will be building relationships with key customers and guiding them on their Test Automation journey. We're looking for someone who is passionate about making their customers successful, proactive in solving challenges, and can represent their customers' needs within the business.
Sauce Labs is the world's largest full-lifecycle, test automation platform, and the company behind Selenium.
Trusted by 80% of the world's top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance.
With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality.
Learn more at saucelabs.com.
You will be building relationships with key customers and guiding them on their Test Automation journey.
Partner with customers to identify their strategic goals, business priorities, and initiatives to create success plans with clear metrics and engagement strategies.
Provide strategic advice and guidance to customers on effectively using Sauce products and schedule regular touch points to review progress and milestones.
Provide ongoing support and assistance to customers, helping them troubleshoot issues, address concerns, and optimize their product usage.

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This listing is sourced directly from Sauce Labs Inc.'s careers page and normalized into a canonical job model.