rak
Medical Call Center - Must live in Lexington area, full benefits, no weekends, 401k!
Lexington, KY · Full-time
Sponsorship not specifiedDetected 32 days ago
EHR/EMRCommunication
About the role
- Training will be in office for 2 months MINIMUM.
Responsibilities
- An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.
- Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
- Perform other office duties as assigned by manager.
Requirements
- Please do not apply if you are not local to Lexington, KY.
- Required Skills & Experience
- Prior experience with NextGen software or other EMR is preferred.
- Must be a well-organized team-player with great attention to detail.
Nice to have
- Our call center is open Monday-Friday from 7:30am-5:00pm EST.
- Your shifts will fall within those hours, and you may need to work a little earlier/later as needed.
- Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
- Appropriately schedule patient appointments in NextGen based on physician preferences.
- Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
- Coordinates work efforts with other team members to achieve an efficient work flow within the office.
- High School Diploma or GED equivalent required
- Favorable result on background check required
Compensation
- Competitive Base Pay
Benefits
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- Paid Time Off and Paid Holidays
- Paid Maternity Leave
- Optical Education Reimbursement
- Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.
- Healthcare experience preferred.
Company info
- Retina Associates of Kentucky
- We are looking for a Patient Relations Specialist to join our growing contact center team.
This listing is sourced directly from rak's careers page and normalized into a canonical job model.