Nelnet
Skip Tracing - Document Services - Representative II
Lincoln, NE · Mid · Contract
Sponsorship not specifiedDetected 22 days ago
Customer SupportResearchLeadershipCommunicationProblem SolvingMicrosoft OfficeRenewable Energy
About the role
- Helps assist the team with special projects.
- Works closely with leadership to research and reconcile any problems that arise in the department.
- Participate in meetings and represent the area on committees and project teams.
Responsibilities
- Perform quality control functions.
- Perform other tasks related to resolving customer needs.
- Maintain accounts & reports regarding the quality and compliance processes and procedures.
- These tools are used to support human review and do not make hiring decisions.
Requirements
- Requires the flexibility to move between processing demographic information on the servicing systems, to physical requirements required to operate machines, trouble shooting, and routing of mail and shipments.
Nice to have
- 2 years customer service experience and/or general office experience preferred.
- Knowledge of Loan Servicing and/or Originations systems preferred.
- Associate's degree preferred.
Skills
- Service Excellence
- Oral communications
- Written communications
- Teamwork
- Accuracy/Attention to Detail
- Working with MS Office
- Business Math
- Problem Solving
- Managing Multiple Priorities
- Self-Motivated and strong work ethic
- Automated Tools in Hiring
Benefits
- We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
- Final suitability determination is the sole discretion of the Department of Education
Company info
- Minimal contact customers on accounts.
Equal opportunity
- As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment.
Visa & Work Authorization
- Must reside in the United States and be a United States citizen
This listing is sourced directly from Nelnet's careers page and normalized into a canonical job model.