Matic
Customer Service Representative
Columbus, Ohio, United States · Full-time
No sponsorshipDetected 27 days ago
Customer SupportResearchCommunicationProblem Solving
About the role
- Represent the company as you would want your company represented. - Good, Better, Best: Don't settle.
- We hire rock stars who are passionate about owning their work and are obsessed with finding a better way.
- We have a fast-paced culture that is driven by quality, transparency, and of course fun.
Responsibilities
- Be proactive and if something is not right, own it.
Requirements
- 1+ year of Customer Service experience
- Tenacity and persuasiveness-you must be comfortable attempting to "save" a customer who wants to cancel.
- Ability to multitask: listening and responding to the customer while using a computer to research and enter information.
- Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
Benefits
- We offer a competitive base hourly rate of $19.23 + a monthly bonus structure with a target of $1,000
- You have an ownership stake - all Maticians receive Matic stock options
- Unlimited Paid Time Off
- Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution
- 401(k) Retirement Plan
- Continuing education, licensing and professional development paid for by Matic
Company info
- The Importance of this Role
- We're looking for a Customer Service Representative to be the voice of Matic!
- Your job is to keep our customers happy by providing top-notch service.
- You will work directly with customers over the phone to answer questions, resolve concerns, and ensure they stay with Matic for the long haul.
- Offer other insurance products (bundling) to our customers where applicable to increase their coverage and value.
- Be calm, professional, and empathetic.
- Represent the company as you would want your company represented.
- Frontline Support: Provide expert service and guidance to our customers primarily over the phone, as well as email and text.
- Retention: Identify customers at risk of cancellation and use problem-solving skills to retain their business
- Customer Holds: Inform customers they are being placed on hold. Check in every minute at a minimum to update.
- We Champion Our Customers: Every call and every interaction. Be proactive and if something is not right, own it.
- Provide expert service and guidance to our customers primarily over the phone, as well as email and text.
- Career advancement - we have a culture that focuses on internal promotion and career growth
Visa & Work Authorization
- Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This listing is sourced directly from Matic's careers page and normalized into a canonical job model.