JuiceBox Hero
Customer Success Programs Lead (Education)
San Francisco
Sponsorship not specified$180k-$280kDetected 33 days ago
Customer SuccessLeadershipCommunication
About the role
- 4+ years in a CS Programs, Customer Education, Community, Champions or Lifecycle role at a fast growing company.
- Strong content and communication instincts: you know how to make complex things simple and engaging.
Responsibilities
- The programs you build will directly accelerate NRR, reduce CSM burden, and create a customer community around a product people genuinely love.
- Champion Programs: Identify and activate customer champions with exclusive access, recognition, and opportunities such as CABs, betas, events, case studies, and references to drive adoption and expansion.
- three levers that drive adoption, expansion, and retention at scale.
Requirements
- Executive presence and the ability to hold a room with senior stakeholders
- High energy with the ability to juggle many projects and conversations at once
Compensation
- Top-of-market compensation with meaningful equity, because everyone should share in our success.
Benefits
- Top-of-market compensation with meaningful equity, because everyone should share in our success.
- Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible).
- Dental & Vision: 90% employer covered; 85% for dependents.
- $300/month commuting stipend to help cover the cost of getting to and from the office.
- A point of view on what great community and education looks like and the portfolio to back it up.
- Build and grow customer communities that foster peer learning, advocacy, and virality through forums, Slack groups, user events, and customer-led content.
- This role sits at the intersection of customer education, community, and advocacy: three levers that drive adoption, expansion, and retention at scale.
Company info
- About Juicebox
- Juicebox is on a mission to help teams win the talent war.
- In the age of AI, human ingenuity is the ultimate scarce resource.
- Recruiting is a zero-sum game where you either compete or lose.
- Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.
- We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
- Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG.
- Read more about our $80M Series B https://juicebox.ai/blog/series-b here.
- Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.
- You're building something that doesn't exist yet at a company growing 20% month over month.
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This listing is sourced directly from JuiceBox Hero's careers page and normalized into a canonical job model.