Open Door Legal

Open Door Legal

Frontline Partner - Sunset Office, Bilingual Cantonese

San Francisco, CA · Full-time

Work authorization requiredDetected 6 days ago
RESTCustomer SupportMentoring

About the role

  • And we're solving this problem together.
  • At Open Door Legal (ODL), we're pioneering the country's first system of universal access to civil legal representation to dramatically reduce poverty and prove that the law really can belong to all of us.
  • We've grown 150x in 10 years, and in the next 2 years, we hope to finish scaling across San Francisco.

Responsibilities

  • Assist guests with accessing our services, including scheduling their appointments and gathering documents in a trauma-informed, culturally humble manner.
  • Manage the information flow coming into the office (phones, email, voicemail, text messages, faxes, physical mail, etc) to ensure everything is properly recorded, scanned, and that the right staff member receives the information in a timely manner.
  • Ensure Open Door Legal is accessible to Cantonese-speaking guests, including scheduling intakes, gathering documents, and answering the Cantonese phone line.
  • Form and maintain referral relationships with other Community-Based Organizations that serve the AAPI community.

Requirements

  • Must have some experience working in an office environment.
  • Must be self-directed, able to work independently, and able to solve difficult problems.
  • Coordinate with our four other Cantonese-speaking staff to provide interpretation of intakes and if possible translation (written Chinese is not required).

Nice to have

  • Currently lives in, or has previously lived or worked in the West Side neighborhoods of San Francisco.
  • Completion of an associate's or bachelor's degree in social work or similar field.
  • Experience working with low-income and vulnerable populations.
  • Experience working with individuals with mental illness or substance use disorders.
  • Experience using Salesforce.
  • This is a non-exempt position.
  • Daily work schedule of 8:45-5:15, plus an unpaid 30-minute meal break and two paid 15-minute rest breaks in our Sunset Office.

Benefits

  • Medical/Dental/Vision Plan offerings at 100% coverage Generous paid time off (four weeks vacation and two weeks sick/care) Generous paid parental leave 401K/Retirement Account We believe everyone is always learning.
  • We financially invest in individual professional development for each staff member and provide many internal and external mentorships, coaching, and learning opportunities (conferences, workshops, etc.).
  • If you need any assistance or accommodations due to a disability, please let us know at whitney[at]opendoorlegal[dot]org.

Company info

  • "It always seems impossible until it's done." - Nelson Mandela We believe that even the biggest problems can be broken down into small, achievable steps.
  • Poverty and access to justice are part of the same problem.
  • To achieve this goal, we've created an award-winning and best-in-class legal aid organization full of passionate, motivated, gritty, thoughtful, and team-oriented people.
  • We believe that injustice is the heart of poverty, and we're looking for someone to join us in ensuring justice for all.
  • Overview of Position The key goal for the Frontline is to ensure all guests get appropriate service in a timely manner.
  • The Frontline Partner position is the first point of contact for all current and prospective clients; thus, they are ultimately responsible for displaying our values of support and access.
  • Overall, this position is intended for someone with a customer support, administrative, social work, or non-profit background who is looking to learn more about the law and make a difference in clients' lives with an innovative, results-oriented, and fast-growing organization.
  • This position will be based in our Sunset office (1722 Irving St., San Francisco, CA 94122).
  • We are looking for a local community member who can connect residents of D1 (the Richmond), D4 (the Sunset), and D7 (West Portal) with our services.
  • We expect this office to be specifically utilized by guests who are monolingual Cantonese-speaking, over the age of 65, have disabilities and/or are unhoused.
  • Guests who come to see us have often experienced trauma, are deeply distraught, and commonly come to us as a last resort.

Equal opportunity

  • Equal Opportunity employer.

Visa & Work Authorization

  • Authorized to work in the U
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This listing is sourced directly from Open Door Legal's careers page and normalized into a canonical job model.