Freshworks

Vice President, Billing & Renewals

San Mateo, CA, United States · Exec

Sponsorship not specified$300k-$375kDetected 29 days ago

Stakeholder ManagementCRMAccountingERPPerformance ManagementCustomer SuccessLeadershipCommunicationCollaborationInternal AuditAccounts Payable

About the role

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
Software is a choice that can make or break a business.
Business software has become a blocker instead of ways to get work done.

Lead the transformation of billing systems, processes, and operating models to improve customer experience, operational efficiency, scalability, and financial accuracy.
Partner with Product, Pricing, Revenue Operations, Deal Desk, Finance, and Engineering teams to operationalize new products, pricing models, and go-to-market motions.
Drive AI-powered automation and workflow optimization initiatives to reduce manual effort, improve accuracy, and accelerate revenue realization.
Establish highly integrated quote-to-cash processes that deliver seamless customer experiences while improving operational efficiency.
Build scalable operating rhythms, governance processes, and performance management frameworks that improve renewal execution globally.
Partner closely with Finance, Customer Success, Sales, and Accounts Receivable teams to optimize the end-to-end customer revenue lifecycle.
Drive initiatives that improve customer payment experiences, accelerate cash realization, reduce revenue leakage, resolve customer friction points, and support healthy retention outcomes.
Develop cross-functional operating mechanisms that align billing, renewal, customer success, and payment-related processes to improve overall business performance.
Demonstrated ability to align diverse stakeholders and drive execution across complex, matrixed organizations.
Attract, develop, and retain top talent while creating clear career development pathways and succession plans.

Strong understanding of quote-to-cash processes, billing operations, monetization strategy, and customer revenue lifecycle management.

Bachelor's degree in Business, Finance, Accounting, Operations, Engineering, or a related field required.
MBA or advanced degree strongly preferred.

Define and execute the vision for a modern, scalable Billing organization that supports subscription, usage-based, consumption-based, and future monetization models.
Establish executive dashboards and operating reviews that provide actionable insights into billing performance, retention trends, operational health, and business outcomes.

This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.