Sglottery

Field Service Tech I - Lake Havasu, Bullhead City or Kingman, AZ

REMOTE-USA-AZ

Sponsorship not specifiedDetected 30 days ago

Data AnalysisCustomer SupportCommunicationProblem SolvingTime Management

About the role

Position in Lake Havasu, Bullhead City or Kingman, AZ & will consider surrounding Areas.
If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and maintenance needs appeals to you then we'd love to hear from you at Scientific Games.
Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority.

Performs client-site servicing, repair, survey and/or installation of company product(s).
May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.
You will enjoy independence as well as support, because you'll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries.
We push game designs to the next level and are pioneers in data analytics and iLottery.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An understanding of and some experience with troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
Proven self-starter with motivation and ability
Ability to prepare and analyze reports to identify product failure trends and
Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
We are hiring field service professionals, no lottery industry experience required.
Must have a high school diploma or equivalency.
Promptly respond to customer/management request and feedback.
Great organization and time management skills that allow you to handle
multiple responsibilities efficiently and promptly
Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
service ability issues
On occasion climbing ladders
High School Diploma or equivalency
Pass background check and a clean driving record
Pass a Az- DOT written / driver skills requirements

If we are a good fit, you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service.
You'll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.
Provides technical support to customers on operational or maintenance aspects of system equipment.

This listing is sourced directly from Sglottery's careers page and normalized into a canonical job model.