Alliant Energy
Cash Processing Coordinator I (Fixed Term)
Cedar Rapids, IA, USA · Full-time
Sponsorship not specifiedDetected 56 days ago
Data AnalysisCRMProcess ImprovementCustomer SupportCommunicationCollaborationOrganizational SkillsMicrosoft Office
About the role
- This position opens and processes customer payments.
- This role operates all cash processing equipment.
- This role is responsible for the efficient and accurate end-to-end processing of payments in compliance with policies and procedures.
Responsibilities
- Develops and maintains a basic working knowledge of the core IT systems that support the cash processing activities in order to monitor the system for errors, coordinating with vendors and information technology (IT) as applicable.
- Maintains knowledge of customer information system for billing and collection processes to troubleshoot issues and focus on customer satisfaction.
- Maintains an expert knowledge of the functions, policies, practices, and procedures that affect the operation of the cash processing organization.
- Demonstrates ability to work effectively and accurately under pressure to meet and maintain quality and quantity production standards.
- Opens and routes hard copy and electronic mail and manages cash processing correspondence as needed.
- Performs work under the direct supervision of a Supervisor or Manager.
Requirements
- 2 years of related experience Required.
- Knowledge, Skills, and Abilities
- Proficiency in grammar, spelling, punctuation and proofreading.
- ability to handle confidential matters discreetly.
- Working knowledge of computer system and software skills, such as Microsoft Office Suite with demonstrated ability to become proficient in additional software required to complete daily tasks.
- Ability to work effectively in a collaborative and inclusive work environment.
- It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
- High School Diploma Required.
- All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.
Nice to have
- Preferred ability to type at a minimum of 30 wpm.
Skills
- Continuous Process Improvement
- Customer Relationship Management (CRM)
- Customer Service
- Data Analysis
- Electronic Records Management
- Continuous Process Improvement • Customer Relationship Management (CRM) • Customer Service • Data Analysis • Electronic Records Management
Compensation
- Not eligible for Short-Term Incentive (STI) or Long-Term Incentive (LTI) pay.
Benefits
- Eligible for Health & Welfare Benefits at the same rates as full-time employees.
- Prorated Time-Off Benefits.
- Full employer-contribution benefit for 401(k).
Company info
- Communicates with external and internal customers on cash processing issues as directed.
- Engages in other duties as needed that support Alliant Energy's Values and helps deliver on our Purpose to serve customers and build stronger communities.
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This listing is sourced directly from Alliant Energy's careers page and normalized into a canonical job model.