Cityandcountyofsanfrancisco1

Cityandcountyofsanfrancisco1

IT Operations Support Administrator II – Information Technology - Public Works (1092)

San Francisco, CA, United States · Mid · Contract

Sponsorship not specified$90k-$112kDetected 5 days ago
AccessibilityProcurementCustomer SupportVPNResearchCommunicationMicrosoft Office

About the role

  • Specific information regarding this recruitment process is listed below.
  • This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer and shall not exceed 36 months.
  • The department operates around the clock, touching every neighborhood in San Francisco.

Responsibilities

  • Journey level - this role may provide technical oversight to subordinate clerical or trainee operations support staff.
  • Public Works currently has a vacancy for the position of IT Operations Support Administrator II (1092) in our Financial Management & Administration Division within the Bureau of Information Technology.
  • As the IT Operations Support Administrator II, you will provide first-level technical support for networks and a range of IT hardware, including computers, printers, mobile devices, security cameras, and key management systems.
  • The IT Operations Support Administrator II will also support MS Office 365, manage Outlook Web Access user support and setup, administer remote VPN access for users and maintain an accurate IT asset management inventory.
  • Your duties as IT Operations Support Administrator II may include, but are not limited to the following:
  • Maintain and document scripts and procedures used to enhance existing desktop computer functions.
  • Provide problem determination and technical assistance to users; escalate and coordinate problem resolution activities; perform help desk functions.
  • Retrieve and download/ upload data; assist with the transition of data/operations between systems; may provide on-site technical support for information technology equipment.
  • Maintain information technology materials and supply inventories; reconcile discrepancies of service and payments.
  • Compile, tabulate and generate reports; document procedures and programs; may develop written help materials.

Requirements

  • Requires an associate degree in computer science or a closely related field from an accredited college or university.
  • Additional experience as described above may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years).
  • May be required to travel to and work at a disaster recovery site, which may be located out of state, to resume data center operations after a disaster.
  • Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad.

Skills

  • Administer remote logins system securities, data transfers, and other remote activities.
  • May ensure the accuracy of computer reports and data integrity.
  • Prepare specifications, may need to request procurement quotations from vendors.

Compensation

  • $90,090 - $111,696 annually
  • San Francisco Public Works has a far-reaching portfolio with a $453 million annual operating budget, an active capital portfolio that exceeds $3 billion and a workforce of 1,700-plus employees.

Benefits

  • With a mission to enhance the quality of life in San Francisco for residents, visitors and business owners, Public Works is committed to providing outstanding public service through an equity lens.
  • Please visit the "About Us" section of our website at https://www.sfpublicworks.org to learn more about the department's core values, Racial Equity Initiative, leadership team, history, budget and more.
  • Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
  • Employee Benefits Overview

Equal opportunity

  • ADA Accommodation
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