Lyra Technology Group

Lyra Technology Group

IT Account Manager

Firestone, CO

Sponsorship not specified$75k-$90kDetected 36 days ago
CybersecurityNetwork SecurityComplianceAccount ManagementAccountingBudgetingProcess ImprovementCustomer SupportHIPAALeadershipCommunicationCollaborationOrganizational Skills

About the role

  • Our companies are operated independently by exceptional management teams.
  • Companies that join our group retain the employees, name, and culture that have made them successful.
  • Lyra Technology Group is seeking an Account Manager for one of their operating companies in Firestone, CO.

Responsibilities

  • Build trusted advisor relationships with executive leadership, operational stakeholders, and IT contacts.
  • Drive adoption of security best practices.
  • Work with the Consulting/Projects team to monitor project execution and manage customer expectations.
  • Maintain accountability for overall customer experience and service delivery. Operational Oversight
  • Lead automation and operational efficiency initiatives both internally and within client environments.
  • Collaborate with engineering and leadership teams on scalable operational improvements.
  • Maintain technical awareness across managed client environments.

Requirements

  • Bachelor's Degree in IT/Cybersecurity or equivalent work experience.
  • 4+ years of experience in client success, account management, or related B2B customer-facing roles, including at least 2 years of management experience.
  • Demonstrated ability to communicate cybersecurity risks, strategies, and recommendations to executive leadership
  • Experience reviewing and triaging operational escalations in collaboration with engineering teams
  • Experience identifying and nurturing account expansion opportunities, even without a formal quota.
  • If you are a motivated, detail-oriented accounting professional looking to join a team in tech space, we'd love to have a conversation with you!
  • DigeTekS is a trusted managed IT services provider with over 20 years of experience supporting small and mid-sized businesses across the country.
  • Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred.
  • Confidence in conducting client meetings, reviewing technical data, and leading renewal or upsell conversations.
  • A proactive mindset - you solve problems before they escalate.
  • Strong organizational skills and attention to detail across multiple client accounts.

Compensation

  • The targeted base compensation for this role is $75K-$90K and will operate out of the Firestone, CO office in a hybrid model.
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This listing is sourced directly from Lyra Technology Group's careers page and normalized into a canonical job model.