GitLab
Support Engineer, U.S. Government Support
Remote, US · Full-time
Sponsorship not specified$95k-$161kDetected 7 days ago
RubyBashRailsGitKubernetesCI/CDLinuxDevOpsLLMsIntellectual PropertyCustomer Success
About the role
- Our work directly enables national security outcomes, supporting customers across the Intelligence Community, Department of War, and other federal, state, and local government entities operating within regulated and restricted boundaries.
- Our team frequently dives into code, logs, and architectural behavior to understand not just what is failing, but why; especially in environments with sanitized data, limited visibility, and strict compliance controls such as FedRAMP.
- The base salary range for this role's listed level is currently for residents of the United States only.
Responsibilities
- Create and update clear, reusable documentation and support content based on real customer interactions to improve self-service and reduce repeated issues.
- Participate in regular pairing sessions with other Support Engineers and act as a stable counterpart to cross-functional teams to share knowledge and improve support processes.
- Contribute to building and refining internal support tools and workflows, including automation and troubleshooting utilities, to make diagnosing and resolving issues more efficient.
- Support the growth of the team by reviewing applications and assessments, and participating in interviews and hiring decision discussions.
- Experience managing customer-facing cases across the full support lifecycle, from initial inquiry and triage through reproduction, escalation, and resolution
- Skill in creating and maintaining clear, accurate support content and technical documentation
- Perform deep, hands-on technical investigations using Linux command-line tooling and GitLab internals to analyze logs, system performance, and application behavior, often with limited telemetry or incomplete datasets.
- You will trace issues across infrastructure, application, and code paths to identify root causes, recommend mitigations, and drive durable fixes; frequently partnering with GitLab Product, Development, and Infrastructure teams to ensure outcomes that meet both mission and platform reliability requirements.
Requirements
- Practical experience with Git and continuous integration/continuous delivery (CI/CD) workflows
- Due to government security requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to be eligible for this position
- Understanding of common information security and compliance concepts and controls (for example DISA STIG and SELinux), and eligibility to work on United States federal customer environments as required for this role
Compensation
- The base salary range for this role's listed level is currently for residents of the United States only.
- This range is intended to reflect the role's base salary rate in locations throughout the US.
- Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Benefits
- The base salary range does not include any bonuses, equity, or benefits.
- See more information on our benefits and equity.
- Benefits to support your health, finances, and well-being
- Equity Compensation & Employee Stock Purchase Plan
Company info
- Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
- Flexible Paid Time Off
- Team Member Resource Groups
- Growth and Development Fund
- Parental Leave
- Collaborate closely with public sector customers, including U.S. government agencies, the Department of War, and Intelligence Community organizations, to diagnose, troubleshoot, and resolve complex issues in GitLab deployments operating under strict security, compliance, and operational constraints.
- Participate in weekday and weekend on-call rotations, providing timely emergency support for self-managed customers operating in restricted and compliance-focused environments.
Visa & Work Authorization
- Due to government security requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to be eligible for this position
This listing is sourced directly from GitLab's careers page and normalized into a canonical job model.