Nexthop AI

Nexthop AI

Technical Support Engineer

SF Bay Area, California

Sponsorship not specifiedDetected 44 days ago
iOSDevOpsCustomer SupportElectrical EngineeringHardware DesignTCP/IPBGP/OSPFNetwork EngineeringAR/VRLeadershipCommunicationCollaborationProblem Solving

About the role

  • The team culture thrives on collaboration, creativity and fun while delivering foundational technologies for next-generation AI infrastructure.

Responsibilities

  • Deliver exceptional customer experiences by providing timely and effective support
  • Develop deep expertise in our products and solutions, understanding customer usage patterns
  • Collaborate closely with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement resolutions
  • Here you'll have the unique opportunity to collaborate and learn from top-tier engineers, while still working on mission critical projects.

Requirements

  • Minimum 10 years of experience in technical support roles
  • Leadership roles require 15+ years of experience in support environments
  • Proficient in networking technologies software with hands-on experience across diverse Network Operating Systems (NOS) such as IOS, IOS-XR, EOS, and Junos
  • Our company bolsters all the advantages of working at a startup with the expertise of a seasoned team who have successfully built startups into thriving companies.
  • We're seeking individuals who thrive in a fast-paced, collaborative startup and possess exceptional problem-solving skills and a strong aptitude for taking initiative and learning.
  • Additionally we value individuals who practice and instill customer empathy.

Skills

  • Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering or a related field
  • Proficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies
  • Experience with SONiC (Software for Open Networking in the Cloud) or any Open source OS is highly desirable
  • Proven ability to effectively debug and troubleshoot complex networking issues.
  • Significant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team

Benefits

  • Required to be part of an on-call rotation schedule to ensure 24/7 support coverage

Company info

  • Maintain clear and consistent communication with both external customers and internal teams
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This listing is sourced directly from Nexthop AI's careers page and normalized into a canonical job model.