AxisCare
Manager of RCM Onboarding
Waco, Texas, United States · Full-time
Sponsorship not specifiedDetected 21 days ago
Project ManagementCRMBusiness DevelopmentOnboardingResearchLeadershipCollaboration
About the role
- Job Description – Manager of RCM Onboarding
- The Manager of RCM Onboarding owns the journey from a signed contract to a fully live, steady-state billing client. Sitting within RCM Client Operations, this role builds and runs a repeatable, well-documented onboarding process that launches every new RCM client quickly and cleanly, shortens time to first bill, and eliminates the drop-off that happens when
Responsibilities
- Own end-to-end onboarding of new RCM clients, from signed contract through first clean claims and steady-state billing.
- Refine playbook as we continuously collaborate with the SaaS teams.
- Define and deliver against onboarding targets, including time to first bill, time to activation, and clean-launch rate.
- Lead and develop the onboarding team (onshore and offshore), managing caseload and workload across concurrent launches.
- Partner with Business Development on clean sales-to-onboarding handoffs (complete client data, clear expectations, and contract terms), and flag deals at risk of stalling before activation.
- Coordinate system configuration and data migration with the builds and implementation function and with Product.
- Identify the root causes of activation delays and failures and drive the process improvements that remove them.
- Utilization of software and email to perform job functions.
Requirements
- Manual dexterity required to use desktop computer and peripherals.
Nice to have
- the function exists today.
- Processes are in place but are to be reviewed for optimization.
- Continuously b uild ing and maintaining the onboarding playbook (kickoff templates, configuration checklists, milestones, and timelines), so launches are consistent and not dependent on tribal knowledge.
- Run the warm handoff with onboarding specialists to Client Experience and Operations once a client is live and billing.
- Track onboarding pipeline, status, and metrics in ABS as the single source of truth, and report progress to RCM leadership.
- A process builder who has stood up or formalized onboarding or implementation of SOPs and playbooks.
- Strong project management skills, with a track record of running many concurrent implementations on time.
- Working knowledge of home care billing (Medicaid, VA, and private pay), EVV, payer enrollment and authorizations, and software integrations (strongly preferred).
Compensation
- Compensation and Benefits
Benefits
- Compensation and Benefits
- Competitive salary and comprehensive benefits package.
- Health, dental, and vision insurance.
- Experience leading client onboarding or implementation, ideally in healthcare RCM, home care, or healthcare SaaS.
- Flexible work arrangements, including remote work options.
Company info
- 401(k) plan with company matching.
- Company will provide laptop and other needed computer equipment.
- Headquartered in Waco, TX, AxisCare has clients in all 50 states as well as 7 other countries We are a fast-growing company seeking high-performing individuals looking for a fast-paced, autonomous working environment.
- We are an Equal Opportunity Employer and comply with ADA regulations as applicable.
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This listing is sourced directly from AxisCare's careers page and normalized into a canonical job model.