Granola
Customer Success Manager
San Francisco Office
No sponsorshipDetected 42 days ago
HubSpotCustomer SuccessIntercomLeadership
About the role
- We're growing our US Customer Success team and looking for our next CSM to join our founding US CSMs in San Francisco.
Responsibilities
- Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.
- Contribute to our CS playbook: processes, metrics, cadences, and how we segment and support accounts as we scale.
- Collaborate closely with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions.
- We're team Granola 👋 We're building the leading AI-powered notepad for people in back-to-back meetings, a product that's spreading through teams and redefining how knowledge is captured and used.
Requirements
- 4+ years in Customer Success (ideally 5+), with at least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle (onboarding, adoption, renewal / upsell).
- Experience in PLG / high-velocity SaaS environments (think Intercom, HubSpot, or earlier-stage Monday.com/Asana-style http://Monday.com/Asana-style products) rather than large, heavy enterprise motions.
Nice to have
- Hands-on experience with AI tooling or integrations (e.g., MCP-style integrations, AI-powered workflows, or similar).
- Experience at an earlier-stage company where you helped shape the CS function.
- Lastly, we think amazing talent comes from all kinds of life journeys and experiences.
- If what is written above speaks to you, whether you look like a fit on paper or not, please reach out.
- Comfort working with modern SaaS and GTM stacks (e.g., Attio, Stripe, Juro, Omni).
- Experience with AI products & integrations is a strong plus.
Compensation
- Our compensation philosophy is to hire the best people in the market and pay them accordingly with salary, variable, and equity.
Benefits
- Our compensation philosophy is to hire the best people in the market and pay them accordingly with salary, variable, and equity.
Company info
- Become a deep product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking.
Visa & Work Authorization
- US-based and able to work from our San Francisco office 5 days a week once we have one (no visa sponsorship available).
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This listing is sourced directly from Granola's careers page and normalized into a canonical job model.