Nelnet

Nelnet Customer Service Representative - Lincoln, NE - August 2026 start date

Lincoln, NE · Contract

Sponsorship not specifiedDetected 44 days ago

Outbound SalesProcess ImprovementCustomer SupportResearchCommunicationProblem SolvingRenewable Energy

About the role

Once you've met the established performance expectations, you'll have the opportunity to work from home.
Pay: $16.50/hour Potential to earn up to an additional $5.09 per hour based on benefit elections.
During the training period, time off will generally not be available.

Maintain and ensure integrity of data and sensitive information
Perform other tasks related to resolving customer needs by displaying ownership and deescalating calls/contacts

Internet speed of 25 Mbps or higher required (you can test this by going to www.speedtest.net)
Employment and continued employment are contingent upon obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints and obtaining PIV-I card in our office
Must be a United States citizen
Must have resided in the United States 3 of the past 5 years

1+ year of customer service experience and/or general office experience preferred.
Experience in retail or other customer-facing positions or jobs that require a high degree of providing excellent customer experience is desired.
High school degree or equivalent preferred.

o Training to enhance your strong communication skills
o Participation in our various professional development programs
o Gaining the knowledge and ability to educate borrowers about their student loans
o Understanding the financial aspects of student loans and the components that go with it, such as interest rates and credit reporting.
Ability to learn and retain knowledge of the student loan industry
Service Excellence
Strong oral and written communication skills
Listening comprehension, reading comprehension
Teamwork
Accuracy/Attention to Detail
Work with MS Office
Business Math

Potential to earn up to an additional $5.09 per hour based on benefit elections.
Training hours (5 weeks): Monday-Friday 8:30 a.m. CST- 5:00 p.m. CST
Shift post-training:
Monday - 1145a-815p
Tuesday - 1045a-715p
Wednesday- 1045a-715p

We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Final suitability determination is the sole discretion of the Department of Education
Shift times are based on the company's needs and are not flexible at this time.

Monday - 1145a-815p
Tuesday - 1045a-715p
Wednesday- 1045a-715p
Thursday - 845a-515p
Friday - 845a-515p
Interact with customers on their accounts, including inbound and outbound phone calls, email, chat and text as assigned
Work with our customers across multiple platforms simultaneously to address questions and resolve issues
Utilize your developed ability to communicate effectively with both customers and your team

As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment.

This listing is sourced directly from Nelnet's careers page and normalized into a canonical job model.