Starburst

Starburst

Technical Support Engineer

San Francisco, CA

Sponsorship not specifiedDetected 29 days ago
PythonJavaBashSQLAWSGCPAzureDockerKubernetesLinuxSparkJiraSalesforceOnboardingCustomer SupportLeadership

About the role

  • The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades.
  • The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation.

Responsibilities

  • Technical Support:
  • Provide upgrade support upon customer request
  • Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends
  • By building alongside top talent, we're empowered to take ownership of our careers and drive meaningful change.
  • We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience.
  • We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.

Requirements

  • 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
  • Ability to Travel: This role will require 25% in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events.
  • A TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.
  • Customer must be on a supported LTS version at the time of request

Skills

  • Big Data (Hadoop, Data Lakes, Spark)
  • Docker and Kubernetes
  • Cloud technologies (AWS, Azure, GCP)
  • Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
  • Linux Skills
  • DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash
  • Build your career at Starburst
  • or local laws.
  • All-Stars have the opportunity and freedom to realize their true potential.
  • This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.
  • Provide support for standard and custom deployments

Benefits

  • Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment.
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This listing is sourced directly from Starburst's careers page and normalized into a canonical job model.