Genuine Parts Company
Customer Service Rep II
Albany, NY, USA · Mid
Sponsorship not specifiedDetected 7 hours ago
NegotiationCustomer SupportCommunicationTime Management
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- SUMMARY Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met.
- JOB DUTIES - Responds to customer inquires regarding products, provides quotes, and handles order entry.
- EDUCATION & EXPERIENCE - Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
Responsibilities
- The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- May support specific customer(s).
- Performs other duties as assigned.
- Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
- GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
- Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
Skills
- Reliability, organization, and attention to detail required.
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Strong computer skills.
- Strong negotiation skills.
- Basic product knowledge.
Compensation
- Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position.
- If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
- Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Company info
- Orders items to ensure appropriate inventory levels are maintained for customers.
Visa & Work Authorization
- GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information,
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This listing is sourced directly from Genuine Parts Company's careers page and normalized into a canonical job model.