Gainsight

Gainsight

Associate Support Enablement Analyst

USA - MO - Remote · Full-time

Sponsorship not specified$55k-$60kDetected 22 days ago
JavaScriptHTMLCSSSQLAgentic AISalesforceCustomer SuccessCustomer SupportResearchCommunicationCollaborationProblem SolvingMentoring

About the role

  • The ideal candidate brings strong skills in technical troubleshooting, clear written and verbal communication, and problem-solving.

Responsibilities

  • Document customer interactions using our ticketing system.
  • Manage customer expectations and serve as a liaison between our clients and internal departments.
  • Meet SLA response and resolution times by partnering within L1, L2 and L3 Support organizations.
  • Extensively research and document customer technical issues.
  • Partner with Technical Support team members on various strategic projects when needed.

Skills

  • Bachelor's Degree in Computer Science or 1-3 years of related technical experience.
  • Excellent written and verbal communication skills required to explain technical concepts.
  • Excellent problem-solving, multitasking, and troubleshooting skills.
  • Experience with Salesforce Apps and Web applications.
  • Experience with HTML, CSS, and Javascript
  • Experience with SQL or equivalent.
  • Ability to understand database architecture.
  • Ability to understand relational databases.

Compensation

  • The starting base salary range for this role is $55,000-$60,000 USD annually.

Benefits

  • Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe.

Company info

  • We are guided by our values and our mission to be living proof you can win in business while being Human-First.
  • Learn more here https://www.gainsight.com/company/.
  • Provide technical support to customers over phone and email via our ticketing system.
  • What We're Looking For:
  • At Gainsight, we believe great work happens when teammates feel fully supported.
  • Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First.
  • We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options.

Equal opportunity

  • We're committed to creating an inclusive, fair, and transparent hiring process.
  • As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
  • If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.
  • If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.
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This listing is sourced directly from Gainsight's careers page and normalized into a canonical job model.