Cresta
Senior Full Stack Engineer - Conversation Intelligence
Canada (Remote) · Senior
Sponsorship not specifiedDetected 12 days ago
TypeScriptPythonGoReactBackend DevelopmentFull-Stack DevelopmentCode ReviewPostgreSQLElasticsearchCI/CDRESTMachine LearningLLMsAgentic AILeadershipCommunicationCollaborationMentoring
About the role
- The QM & Coaching Team at Cresta is vital for our post-call intelligence products.
- Our core mission is to utilize Large Language Models (LLMs) and advanced AI techniques to transform conversations into actionable intelligence, streamlining the process of agent performance review and coaching.
- Through AI-powered exploration and interactive workflows, our work empowers organizations to leverage data-driven decisions and enhance the overall customer experience.
Responsibilities
- Design, develop, and maintain end-to-end features for Cresta's no-code processing platform.
- Build intuitive UI components and visual editors for configuring conversation logic and workflows.
- Architect and implement backend services and APIs to power a dynamic no-code interface.
- Develop data models and storage layers using Postgres, ClickHouse, and Elasticsearch.
- Participate in design discussions, code reviews, and continuous integration processes.
- Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel.
Requirements
- Proven experience as a Fullstack Engineer, with strong frontend and backend contributions to no-code or low-code platforms.
- Backend expertise in Python, Go, or similar languages
- experience with RESTful APIs and microservices architecture.
- Deep understanding of modern frontend technologies (React, TypeScript, etc.) and design patterns for building complex UIs.
- Experience building platforms or tools for non-technical users, especially in AI/ML, automation, or workflow spaces.
- Familiarity with managing state, execution logic, or visual programming paradigms is a bonus.
- Strong collaboration and communication skills-able to work effectively across product, design, and engineering teams.
- Passion for building systems that simplify complex problems and empower users.
- Perks & Benefits:
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family's needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
Nice to have
- Strong foundation in database systems and data modeling
- hands-on experience with Postgres, ClickHouse, or Elasticsearch is a plus.
Compensation
- for this position includes a base salary, equity, and a variety of benefits.
- Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.
Benefits
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
- Compensation for this position includes a base salary, equity, and a variety of benefits.
- Work from home office stipend to help you succeed in a remote environment
Company info
- You will work across the stack-from building intuitive UIs to robust backend services-enabling customers to unlock value from conversations quickly and flexibly.
- Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
- We are actively hiring for this role in the US and Canada.
This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.